[Hiring] Technical Writer @Form3 (via Otta)

Role Description

You will play a key part of the talented Documentation team, making a tangible impact on Form3’s growth and scalability. Technical documentation directly influences how easily our SaaS can be implemented and configured within client organisations and partners.

• Support our current Technical Writer in creating and maintaining both new and existing documentation.
• Ensure materials evolve alongside our services, remaining best-in-class and user-friendly.
• Deliver and maintain API documentation for a range of payment services, ensuring accuracy, clarity and ease of understanding.
• Develop user-friendly technical documentation tailored to meet the needs of Form3’s internal and external stakeholders, including:
  • Product User Manuals
  • Technical Specifications
  • Technical Tutorials
• Lead new efficient knowledge management projects using AI tools.
• Maintain a centralised and organised repository, ensuring consistency and clarity across all technical documentation.
• Stay informed about latest industry trends, regularly updating content.
• Manage and maintain Postman collections and Swagger/OpenAPI specifications, ensuring all endpoint definitions and request/response schemas remain synchronised with live docs.
• Gather feedback to continuously refine and improve documentation.
• Work closely with Product, Engineering and Customer Success teams, providing support for internal technical documentation needs.

Qualifications

• Experienced in Product documentation and content publishing.
• 2+ years’ experience writing technical documentation, specifically for APIs, cloud-based software or SaaS systems.
• Proficient with documentation tools, such as Markdown, Swagger and Postman.
• Comfortable with AI prompting and cursor, with an appetite to work with AI knowledge management tools.
• Familiarity with Version Control Systems and Developer Platforms, including Git and GitHub.
• Sound understanding of coding, APIs and Cloud-based architectures.
• Exceptional attention to detail, with advanced skills in high-quality writing, proofreading and editing.
• Fluency in written and spoken English (Native level or equivalent).
• Excellent people and communication skills, with the ability to work both collaboratively and autonomously within a fast-paced environment.
• Experience of managing stakeholders and building relationships within remote, cross-functional teams.

Interview Process

• Stage 1: Screening Call with Talent Team
• Stage 2: Interview with Hiring Manager
• Stage 3: Take-Home Task
• Stage 4: Interview with Senior Leader

Hiring Locations

• We can accept applications from the following countries: UK
• All new joiners start their first day in our office to collect the equipment needed to work remotely.

Benefits

• Form3 is a 100% remote, flexible business, enabling our people to achieve amazing things while striking a healthy work-life balance.

Our DEI&B Commitment

We hire talented people from a variety of backgrounds and experiences and are committed to a work environment based on diversity, open-mindedness and curiosity.

• We celebrate our unique differences.
• Our employee lifecycle processes are designed to embrace equal opportunity and prevent discrimination.
• We guarantee to interview all neurodiverse and physically disabled applicants who meet the minimum criteria for this role.