[Hiring] Technical Writer @Mediaocean

Role Description

The Technical Writer is a key member of the knowledge management team, producing high quality technical documentation that contributes to the overall success of our products. In this role, the Technical Writer works collaboratively with product managers, product marketing, and subject matter experts to:

• Obtain an in-depth understanding of our products and documentation requirements
• Analyze existing and potential content
• Create and maintain information architecture
• Produce documentation that meets Mediaocean standards of excellence

What You Will Do:

• Organize and maintain content on the Mediaocean support site
• Create and revise documentation for new application versions
• Work collaboratively with product managers, product marketing, training, and support specialists to identify documentation needs, conduct information analysis, develop documentation plans, and produce clear, effective content
• Adhere to Mediaocean technical publications standards and style guidelines and ensure compliance with Mediaocean corporate quality and information security requirements
• Develop knowledge of Mediaocean software and tools used for the job
• Support other team members as peer editor and proofreader
• Manage documentation projects and libraries, switching focus between projects as required to manage priorities
• Work with product and engineering teams to develop and maintain API documentation

Qualifications

• 3+ years of professional technical writing experience
• Ability to learn complex software systems quickly and write clear, concise documentation for both technical and non-technical audiences
• Ability to think analytically and conceptually, perform audience and content analysis, and understand the basics of structuring information
• Prior experience with APIs

Benefits

• Open Paid Time Off (PTO)
• Flexible schedule
• Company holidays
• 12 weeks of paid parental leave (after 6 months of employment)
• Competitive salary
• Full benefits package starting on your first day
• Referral bonuses
• Recognition awards
• 401(k) with company match
• Company HSA contribution up to $2,400
• Medical/Dental/Vision/Pharmacy
• Health Savings Account (HSA)/Flexible Spending Account (FSA)
• Mental health support
• Life & Disability insurance
• Family planning & fertility benefits
• Pet insurance
• Legal & ID theft protection
• Retirement planning
• Medicare assistance
• Employee Assistance Program (EAP)
• Professional training/Tuition reimbursement
• Eligible employees get up to 100% company paid annual subscriptions to Peloton, Maven Clinic, BetterUp Care, Walkingspree, Bikeshare (Divvy in Chicago/Citibike in New York), Wellness Seminars (physical, mental, financial, social)
• Opportunities to compete in companywide health challenges with prizes
• Professional development with a dedicated Talent Development team
• Employee Resource Groups (ERGs)
• Philanthropy & awareness programs
• Mentorship programs
• In-office and virtual events & celebrations
• Various volunteer & donation opportunities
• Innovative and collaborative work environment
• For hybrid employees in NYC and Chicago: Enjoy fresh bagels and company-paid lunches in-office twice a week

Company Description

Mediaocean provides end-to-end software and AI for advertising, making content more accessible around the world. Our vision is a perpetually thriving media industry where marketing drives sustainable growth for the global economy. With over $200 billion in annualized ad spend running through its platforms, the company supports 100,000 users across the globe. Mediaocean owns and operates:

• Prisma, the industry’s trusted system of record for media management and finance
• Innovid, the leading independent ad tech platform for creative, delivery, measurement, and optimization
• Protected by Mediaocean, an integrated solution for ad verification and brand safety

Visit www.mediaocean.com for more information.