[Hiring] Technical Writer @Industrial Electric Manufacturing

Role Description

The Technical Writer will design, develop, and deliver technical training programs for IEM’s medium and low voltage OEM products, including switchgear, switchboards, panelboards, and related power distribution equipment. This role exists to elevate product knowledge and field competency across internal teams, channel partners, and customers, ensuring safe, compliant, and effective application of IEM solutions in support of IEM’s commitment to powering what is next.

Qualifications

• Bachelor’s degree in electrical engineering, Engineering Technology, or a related field; or equivalent hands-on experience in power distribution, switchgear, or electrical systems.
• 5+ years of experience in medium and/or low voltage equipment, field service, applications engineering, or technical training in an OEM, EPC, or industrial environment.
• Strong understanding of power distribution equipment (switchgear, switchboards, panelboards, MCCs, breakers, relays) and basic power system concepts (protection, coordination, grounding).
• Demonstrated experience designing and delivering technical training, with the ability to adapt content for technicians, engineers, and non-technical stakeholders.
• Excellent communication, facilitation, and presentation skills, with a focus on clarity, engagement, and safety.
• Proficiency with common training tools and productivity software (e.g., PowerPoint, LMS platforms, virtual meeting tools).
• Preferred: Experience in OEM manufacturing or data center/utility/industrial environments; relevant certifications (e.g., NETA, NICET, or similar) are a plus.

Requirements

• Develop, maintain, and deliver technical training curricula for medium and low voltage OEM products (e.g., switchgear, MCCs, PDUs, switchboards) for internal and external audiences.
• Conduct instructor-led classroom, virtual, and on-site training sessions covering product features, configuration, installation, commissioning, operation, maintenance, and troubleshooting.
• Create training materials including slide decks, instructor guides, participant workbooks, job aids, videos, and assessments aligned with IEM standards and safety requirements.
• Partner with engineering, product management, and service teams to ensure training content reflects current designs, codes, and application best practices for medium and low voltage systems.
• Assess training needs by collaborating with operations, field service, sales, and customers and translating identified gaps into structured training solutions.
• Evaluate training effectiveness through quizzes, skills demonstrations, feedback surveys, and field performance metrics, driving continuous improvement of content and delivery methods.
• Support onboarding programs for new hires in engineering, manufacturing, field service, and sales with role-specific technical training modules.
• Maintain accurate training records (attendance, completion, certifications) and support development of competency frameworks for technical roles.
• Ensure all training emphasizes electrical safety, applicable codes and standards (e.g., NEC, NFPA 70E), and IEM-specific procedures and quality expectations.
• Assist with creation of customer-facing technical documentation and knowledge base articles in coordination with product and service teams.

Benefits

• Comprehensive and competitive benefits package designed to support our employees' well-being, growth, and long-term success.

Location

• This position is available in multiple locations, including Vancouver (CAN), Tualatin (OR), Franklin (TN), Fremont (CA), Jacksonville (FL), and Remote.