[Hiring] Technical Writer @Nozomi Networks

Role Description

Now is an amazing time to join Nozomi Networks as we build the future of OT and IoT cybersecurity. In this role you will:

• Plan and create new product-focused technical content for administrators, end-users, and internal employees by collaborating with Nozomi’s cross-functional group of subject-matter experts, including Engineering, Product, Support, and Solution Engineering teams.
• Help drive strategy to develop, write, and maintain technical content, including procedures, conceptual prose, reference material, tables, and images.
• Maintain and revise documents mirroring the evolution of Nozomi’s products – Vantage, CMC, and Guardian.
• Partner closely with subject matter experts to ensure that the product documentation is intuitive, simple to maintain, and of the highest quality.
• Engage with Nozomi Support and customers to understand the Nozomi product experience. Advocate for users by providing UX and feature design input and feedback.

Qualifications

• Skills and abilities comparable to 5+ years in technical publications as a primary contributor creating product documentation for enterprise software solutions.
• Familiarity with oXygen XML Author, Dita XML, and Git.
• Working knowledge of topic-based authoring.
• Working knowledge of multi-channel publishing and responsive web content.
• Proven track record of delivering high-quality technical content within deadlines and with minimal editorial support.
• Ability to build rapport with stakeholders across Product, Engineering, Support, and Solutions Engineering teams.
• Exemplary communication skills (both spoken and written) and interpersonal skills that facilitate information-gathering tasks.
• Fluency in written and spoken English.
• Ability to create consensus among differing perspectives.
• Demonstrable experience of using AI‑enabled tools as part of day‑to‑day work activities to improve efficiency, quality, or decision‑making.
• Ability to work effectively with AI‑assisted tools while applying sound professional judgement and accountability for outputs.

Requirements

• Nice to have: Experience in the field of OT/IoT/IT cybersecurity.
• Experience with issue-tracking software such as YouTrack, Jira, or similar.
• Bachelor’s degree, or its equivalent, in a related field such as Computer Engineering, Computer Science, English, or Literature.

Benefits

• Health & Wellness.
• Financial.
• Work-Life Balance.
• Unparalleled Flexible Time-Off.