[Hiring] Technical Storyteller @TwelveLabs

Role Description

TwelveLabs is looking for a storyteller who speaks fluent AI. Our models, Marengo and Pegasus, let machines understand video the way people do. Your job is to make people feel what that means. You’ll find the human story inside the technology and tell it in a way that sticks, whether the reader is:

• A developer shipping their first integration
• A creator or AI-native builder using our models through Claude, ChatGPT, or an MCP server
• A marketer imagining what’s suddenly possible with their video library

You know the technology well enough to get it right and to earn engineers’ respect. Your real strength is the narrative: turning “multimodal embeddings” into “find the exact moment in 10,000 hours of footage.” This isn’t a documentation role. You won’t write API references or manuals. You’ll write the stories that make people want to open them.

You're comfortable enough with code and APIs to follow along with a technical implementation, but your real skill is translation. You can take something complex, like multimodal video embeddings or video-to-text reasoning, and shape it into whatever form fits the audience:

• A step-by-step tutorial for a developer
• A plain-language explainer for someone using our models through a chat interface
• A forum post that sparks a conversation

Candidates must be able to travel up to 10% of the time annually to attend conferences, off-site meetings, and other business-related events as required by the role. This role may require participation in on-site interviews and/or completion of in-person onboarding processes.

In this role, you will:

• Write blog posts, guides, video outlines, and tutorials that help a range of audiences understand and start using TwelveLabs' products
• Own SEO and on-page optimization for content, working with external SEO and web dev support
• Create educational resources (explainers, how-tos, conceptual overviews) that lower the barrier to understanding video AI
• Write technical articles for external placement on developer forums, industry publications, and news sites
• Support email and social copy when technical accuracy or product nuance matters
• Partner with product, engineering, and partner marketing to stay current on TwelveLabs' capabilities
• Keep a pulse on how competitors and the broader video AI space talk about their own technology

Qualifications

• Experience writing technical or product content for a mix of audiences, ideally including both developers and less technical end users
• A portfolio that shows you can simplify a complex technical concept without dumbing it down
• Enough technical fluency to read documentation, follow a code sample, or sit in on an engineering conversation
• Working knowledge of SEO fundamentals
• Strong instincts for structure: you know how to build a guide or tutorial that someone can actually follow
• Comfort moving between formats: long-form guides one day, a tight forum post or social caption the next

Preferred Qualifications

• Familiarity with video, multimodal AI, or computer vision concepts
• Experience writing about or using AI tools like Claude, ChatGPT, or MCP servers
• Experience writing for developer communities (forums, Dev.to, Hacker News, Reddit)
• Basic comfort with Git, APIs, or SDKs

Benefits

• An open and inclusive culture and work environment
• Work closely with a collaborative, mission-driven team on cutting-edge AI technology
• Full health, dental, and vision benefits
• Extremely flexible PTO and parental leave policy. Office closed the week of Christmas and New Years
• Monthly wellness stipend
• Annual Learning & Development stipend to invest in your growth
• Global offices in San Francisco and Seoul, and coworking office memberships for remote team members
• VISA support where applicable
• Transportation stipend (SF & NY onsite only)
• Daily meal support (SF & NY onsite only)