[Hiring] Technical Documentation Specialist @TAXWELL

Role Description

We are seeking a highly skilled Technical Documentation Specialist to support our product, engineering, and marketing teams by creating, maintaining, and improving high‑quality technical and user-facing documentation. This role will backfill a critical position and provide direct support to ongoing documentation needs across platforms and products, while partnering closely with subject-matter experts to ensure content is accurate, accessible, and up to date.

The ideal candidate is detail‑oriented, technically proficient, comfortable working across multiple tools, and able to thrive in a fast‑paced, collaborative environment.

Key Responsibilities

• Create, edit, and maintain technical documentation, user guides, release notes, and internal knowledge base content for multiple product lines
• Partner with product managers, engineers, marketing, and support teams to gather, validate, and translate technical information into clear, user‑friendly documentation
• Maintain documentation standards, templates, style guides, and publishing workflows
• Manage document lifecycle updates tied to product changes, releases, and seasonal readiness
• Publish and maintain content in Confluence, SharePoint, and web-based platforms
• Utilize AI tools to improve drafting efficiency, clarity, consistency, and content maintenance
• Capture and edit screenshots, visuals, and diagrams to support written content
• Ensure documentation meets accessibility and usability standards, including ADA‑compliant PDFs where applicable
• Support documentation needs across TaxAct and Drake product ecosystems
• Assist with cross-team documentation initiatives and knowledge-sharing efforts

Qualifications

• Bachelor’s degree in Technical Communication, English, Journalism, Computer Science, or a related field, or equivalent practical experience
• 3–5+ years of experience in technical documentation or a related role
• Strong writing, editing, and information design skills
• Ability to manage multiple documentation efforts simultaneously while meeting deadlines
• Comfortable navigating ambiguity and evolving requirements
• High attention to detail and commitment to quality, consistency, and accessibility

Requirements

• Experience with any combination of the following documentation & content tools:
• Adobe Acrobat Pro
• Adobe InDesign
• MadCap Flare and MadCap Central
• Snagit or comparable screenshot/screen capture tools
• WordPress
• Confluence
• SharePoint
• Office Product Suite (Word, Excel, PowerPoint, Outlook)
• Project & Collaboration Tools:
• Jira
• GitKraken
• Zoom
• AI & Automation:
• ChatGPT, Cursor, or other AI-assisted writing tools for drafting, editing, summarization, and content optimization
• Product & Domain Experience:
• Knowledge of taxes or experience with Tax Preparation Software
• Prior experience documenting software, SaaS, or technical products strongly preferred
• Experience supporting cross-functional teams, including technical and non‑technical stakeholders

Nice to Have / Highly Preferred

• Accessibility Document Specialist certification or equivalent training focused on ADA‑compliant PDFs
• Demonstrated experience creating and remediating accessible documents (PDFs, web content, and user documentation)
• Experience supporting tax, financial, or compliance-related products
• Familiarity with version control concepts and release‑driven documentation updates
• Experience working in Agile or hybrid project environments

Benefits

• Supportive, open, and inclusive atmosphere
• Team that values your contributions