[Hiring] Senior Technical Writer @Ciklum

Role Description

Ciklum is looking for a Senior Technical Writer to join our team in Canada. As a Senior Technical Writer, become a part of a cross-functional development team, engineering experiences of tomorrow.

Responsibilities:

• Write, edit, and maintain high-quality API documentation, including reference guides, integration manuals, and developer guides.
• Collaborate with engineering teams to understand API functions, endpoints, authentication, and error handling.
• Ensure API documentation aligns with RESTful best practices and industry standards.
• Leverage Confluence, Component Content Management Systems (CCMS), and DITA XML to structure, manage, and deliver content efficiently.
• Design and maintain information architecture and taxonomy for technical content.
• Develop and review technical examples in PostgreSQL, APIs, Terraform, and Microsoft Azure to support developer documentation.
• Work closely with developers to create meaningful code samples and use cases.
• Validate technical accuracy by testing API calls and infrastructure configurations.
• Establish documentation standards, style guides, and templates.
• Identify and implement improvements in content delivery, structure, and discoverability.
• Manage and optimize content using Content Management Systems (CMS) to ensure scalability and reusability.

Qualifications

• Software Engineering Foundation: A deep understanding of software development and engineering principles.
• Cloud & DevOps Literacy: Comfortable documenting highly technical, internal-facing systems.
• Core Documentation & Writing Skills: Ability to create clear, concise, and user-friendly documentation.
• Template Adherence: Ability to follow specific templates, such as the MSF Docs Single Page Design.
• Tool Proficiency: Proficient in using Confluence and GitHub as primary documentation platforms.
• Personal Skills: Strong interviewing skills and ability to work independently.

Requirements

• Cloud Infrastructure: Azure (specifically GovCloud/IL4), cloud architecture, Infrastructure as a Service, terraform, and provisioning.
• CI/CD: Complex continuous integration and deployment pipelines.
• Databases: PostgreSQL provisioning, operations, and disaster recovery (DR).
• Configuration Management: Documenting unified configuration systems and migration from legacy tools.
• Observability: Writing best practices for monitoring and alerting.

Benefits

• Strong community: Work alongside top professionals in a friendly, open-door environment.
• Growth focus: Take on large-scale projects with a global impact and expand your expertise.
• Tailored learning: Boost your skills with internal events (meetups, conferences, workshops), Udemy access, language courses, and company-paid certifications.
• Endless opportunities: Explore diverse domains through internal mobility, finding the best fit to gain hands-on experience with cutting-edge technologies.
• Care: Healthcare, Basic Life Insurance, Short and Long-term disability insurance according to the Company’s Benefit Plans.