[Hiring] Senior Technical Writer @Datacor

Role Description

We’re looking for a Senior Technical Writer who thrives in complex domains and enjoys turning technical detail into clear, accurate, user-focused documentation. If you're a self-starter who manages projects independently and sees documentation as a service that enhances both the customer experience and internal collaboration, we’d love to hear from you.

• Work independently with minimal direction, demonstrating ownership of documentation projects and the ability to drive results without close supervision.
• Create, organize, and maintain user-facing and internal documentation including user guides, release notes, process documents, and additional documentation as needed.
• Collaborate with product managers, engineers, QA, and other stakeholders to gather technical information and validate accuracy.
• Work in a cloud-based Component Content Management System (CCMS) to ensure content reuse, consistency, collaboration, and scalability.
• Advocate for users by crafting content that is clear, usable, and aligned with product workflows.
• Build strong working relationships across teams (product, support, and engineering) and contribute to a positive, service-focused documentation culture.
• Leverage AI tools to accelerate delivery; for example, transforming recorded demos and transcripts into draft documentation for rapid editing and refinement.
• Use AI-powered editing and analysis tools to improve documentation accuracy, consistency, and overall quality.
• Apply AI-based analytics and reporting to gain visibility into the questions users are asking and the issues they’re trying to solve, helping the team identify content gaps and opportunities for improvement.
• Improve content, processes, and standards based on feedback, analytics, and your own observations.

Qualifications

• 5 to 7+ years of technical writing experience documenting enterprise-level software applications.
• Proven ability to manage your own projects and deadlines with minimal oversight.
• Experience using topic-based CCMS authoring tools (e.g., ClickHelp, MadCap Flare, etc.).
• Strong collaboration skills: you work well with engineers, project managers, and peers.
• Excellent writing, grammar, editing, and content structuring skills.
• Comfort working in a remote environment and across time zones.
• Professional, courteous, and relationship-driven approach to teamwork.
• Demonstrates a customer-service mindset toward both internal stakeholders and the external users of our applications and documentation.
• You treat documentation as a critical business service, not an afterthought.
• Proven experience leveraging AI to enhance documentation efficiency, consistency, and insight, along with an enthusiastic and forward-thinking attitude toward emerging AI technologies.
• Bachelor’s degree in Technical Communication, English, or a related field.

Preferred Skills

• Experience documenting integrated enterprise platforms involving the process manufacturing, chemical distribution, and engineering industries.
• Familiarity with collaboration tools such as Jira, Confluence, and GitHub.
• Experience creating API documentation.

EOE Statement

Datacor is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic.

Use of AI During Interviews

At Datacor, we value thoughtful problem-solving and authentic perspectives. To ensure a fair and consistent evaluation process, we ask that candidates do not use generative AI tools or outside assistance during live interviews unless explicitly stated otherwise. We're interested in hearing your experience, your approach, and how you think through challenges.