[Hiring] Senior Manager, Technical Writing @Capital One

Role Description

This experienced Senior Manager of Technical Writing will sit at the intersection of leadership and execution. In this "player-coach" capacity, you will be responsible for defining our documentation strategy and mentoring a team of writers. Additionally, you will drive development of technical documentation that translates complex information into user-friendly content that enables successful onboarding and utilization of Slingshot & Databolt by customers, partners, and internal stakeholders. This candidate will be responsible for managing a team of technical documentation specialists and should have in-depth experience creating various forms of customer-facing documentation, including:

• User manuals
• Help files
• System integration guides
• SDKs
• API documentation
• FAQs

The candidate should be able to communicate complex information clearly and efficiently to both technical and non-technical audiences.

Responsibilities

• Lead, mentor, and grow a team of technical writers. Conduct regular 1-on-1s, provide actionable feedback, and support career development.
• Define the documentation vision, including tool selection, style guides, and information architecture.
• Act as the primary bridge between Engineering, Product Management, and Support to ensure documentation is integrated into the Software Development Life Cycle.
• Prioritize projects and manage the team’s bandwidth to meet tight release deadlines without sacrificing quality.
• Create and implement documentation strategy within a cross-functional organization that supports documentation usability and innovation.
• Review documentation for consistency across processes through application of standards and style guides.
• Maintain and improve our Docs-as-Code workflow (Git, Markdown, CI/CD pipelines).
• Transform complex, technical material into clear and concise documentation that will be read by target audience members such as Engineers, Product Managers, Architects, and Senior Leadership.
• Create technical documentation for APIs, SDKs, and integrations.
• Translate complex ideas into understandable logical concepts using both architectural diagrams and supporting descriptions.
• Write in a formal technical writing style (for example, active voice, implied you, consistent tenses, etc.).
• Conduct in-depth interviews with subject matter experts to fully understand the architecture or products.
• Collaborate with engineers, product managers, and architects on a daily basis to develop, publish, and maintain high-quality customer-focused documentation.
• Rely upon metrics and other forms of data to understand the variation in utility of the content, identify areas in need of review, and to drive planning & prioritization.
• Develop content that drives searchability for SEO and LLM optimization.
• Maintain and continuously update content management system(s) of documentation.

Qualifications

• Bachelor’s degree or military experience.
• At least 10 years of experience writing technical documentation for software solutions.
• At least 4 years of people management experience.
• At least 3 years of experience with Markdown and Git.

Preferred Qualifications

• 5+ years experience working with documentation authoring tools, e.g., Hugo, GitBook, and Confluence.
• Experience writing technical documentation for data security software.
• Skilled at transforming deeply technical content into clear, useful customer-focused materials.
• Ability to collaborate with developers to translate their content into easily understood documentation.
• Experience writing in an Agile software development process.
• Strong understanding of data management technologies and processes.
• 3+ years of experience with SDLC.
• 3+ years of experience in software development.
• 1+ year experience in a financial services industry.
• 3+ years experience working in an Agile environment.

Requirements

• At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Benefits

• This role is also eligible to earn performance-based incentive compensation, which may include cash bonus(es) and/or long-term incentives (LTI). Incentives could be discretionary or non-discretionary depending on the plan.
• Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being.