[Hiring] Senior Manager, Content & Knowledge Architecture @Airbnb

Role Description

The Senior Manager, Content & Knowledge Architecture will help establish and evolve the emerging discipline of content engineering—designing, structuring, delivering, and managing content so it’s strategic, scalable, consumable across surfaces, and efficiently adjusted, rather than a collection of one-off articles or chunks—within our organization.

• Own CKM inputs and influence infrastructure that construct and ingest an information layer, which serves various audiences and product surfaces.
• Own decisions that determine how knowledge is created, updated, architected, organized, stored, retrieved, and surfaced.
• Steer cross-functional coordination that keeps CKM content aligned with product launches and other business developments or needs.
• Lead the teams who run taxonomy and ontology, content tooling and AI-focused optimization, as well as content operations planning.
• Set direction, clarify ownership, and develop leaders and teams who make it work.
• View systems underneath content as a cohesive unit, understanding interdependencies.

Qualifications

• 12+ years of progressive experience in content strategy, content operations, or knowledge management.
• 5+ years of managing managers, with a track record of developing high-performing, distributed teams.
• Hands-on experience owning talent decisions, including hiring and performance management.
• Experience in customer support or similar global service organization is a plus.
• Advanced degree in a relevant discipline (Computer Science, Information Science, Technical Writing, or similar) — or equivalent practical experience.
• Deep expertise in content strategy, knowledge management, and information architecture.
• Expert knowledge of content management systems and authoring tooling.
• Comfortable partnering directly with engineers on system architecture and data structures.
• Collaborative, solution-oriented, and able to execute at scale across distinct disciplines.
• Highly developed executive presence, with the ability to build and present business cases to VP/C-level stakeholders.
• A proven people leader who hires, develops, and retains senior talent.
• Skilled at leading an established team through change.

Requirements

• Define and champion the evolving discipline of content engineering within CKM.
• Own the roadmap for metadata, taxonomy, and information architecture.
• Partner with Product and Engineering to define and prioritize tooling investment.
• Establish governance frameworks for content creation, review, and publishing workflows.
• Define metrics and reporting for content health, coverage, and performance.
• Steer cross-functional coordination for CKM content alignment.
• Lead and develop managers and senior team members.
• Own talent decisions for the group, including hiring and promotion.
• Define roles and ownership across taxonomy and ontology, tooling and AI-focused optimization.
• Set priorities and allocate resources across the group’s programs and roadmap.
• Coach managers on team design and career development.
• Build strategic relationships with senior leaders across various functions.
• Champion a culture of technical and data fluency, editorial and operational excellence.

Benefits

• Base pay range: $196,000 — $245,000 USD.
• Eligible for bonus, equity, benefits, and Employee Travel Credits.

Company Description

Airbnb is a mission-driven company dedicated to helping create a world where anyone can belong anywhere. It takes a unified team committed to our core values to achieve this goal.