[Hiring] Senior Documentation Writer @CSG

Role Description

We are seeking a Documentation Writer Senior to work with our remote, international team to plan and develop engaging content for CSG’s products. A successful candidate has experience documenting software within a fast-paced, Agile environment. They work with development teams, product management, and the documentation team to create user and technical guides, release notes, and other content. Candidates need to be self-starters, have a flexible attitude, and be able to adapt to changing project priorities.

• Design, develop, and maintain customer documentation for software systems.
• Liaise with software development teams in an Agile environment to identify key documentation deliverables and produce documentation estimates.
• Evolve documentation strategy to suit changing business needs.
• Implement AI tooling and practices to transform documentation processes.
• Design, develop, and maintain online help files for deployment with web-based applications, including planning and executing associated UI help screen testing.
• Co-ordinate document reviews with software development and customer operations teams, building and maintaining constructive working relationships.
• Conform to documentation standards and practices set by the documentation team.
• Manage the Business Unit customer documentation portal.
• Prepare pre-sales documentation and assist with marketing material.
• Review customer documentation for peer writers.
• Contribute to process improvements.
• Create storyboards and scripts for videos and training.

Qualifications

• Relevant degree in a scientific or technical field.
• At least 5 years’ experience in a technical writing role.
• Experience managing projects in a documentation team.
• Software industry background required, telecoms-specific highly desired.
• Experience working both individually and as part of a team in an Agile environment.
• Excellent written and verbal communication skills.
• Attention to detail with editing and proofreading.
• Knowledge of the effective use of graphics in documentation.
• Ability to work simultaneously across several product teams.
• Ability to thrive in a remote work environment.
• Keen to maintain internal and external customer satisfaction.
• Initiative to drive documentation projects with engineering/development.
• Writing API documentation (OpenAPI, REST, JSON, SOAP), User Guides, Configuration Guides, Online Help, user journeys, release notes.

Requirements

• Tool Proficiencies:
• Markdown, AsciiDoc, or other markup languages.
• Madcap Flare.
• Experience with prompt engineering (proficiency with MCP protocol desirable) in an AI-assisted environment a definite plus.
• GIT experience.

Benefits

• Sulamerica Health.
• Sulamerica Dental.
• Vidalink.
• Food/Meal Voucher.
• Child Care Assistance.
• Day off: on birthday.
• Gympass.
• Language assistance.
• Digital course platform.
• Volunteer time off: 2 days a year.