[Hiring] Senior Content Strategist @Amazon

Role Description

The Selling Partner Communities team is looking for a Sr. Content Strategist to join our Selling Partner Communications & Content organization. This individual will play a critical role in holding high standards for the seller experience, shaping how we manage strategic communications to Selling Partners across all communications channels.

This individual will own editorial duties and lead key initiatives in the Seller Communications space, working with teams across SPS to influence business strategy (from Seller perspective), content quality, and comms strategy (platforms, timing, etc.). You will directly own editorial workstreams for high impact communications and establish best practices for launching new communications.

• Own editorial duties for high impact comms, including strategic content development, revisions, leadership reviews, publications, and post-publication performance monitoring.
• Own and influence AI tooling development to improve editorial outputs, working back from a market leading seller experience.
• Establish and uphold editorial best practices that enable internal teams to communicate with sellers at scale while mitigating negative outcomes.
• Act as a bridge between Amazon business teams, content creators, editorial, program, and platform teams to define inputs to long-term product requirements.
• Build deep partnerships with stakeholder teams to understand and shape strategic initiatives early in development, holding a high bar for the seller experience across initiatives.
• Own monitoring communication metrics, seller feedback, and learnings to deliver programmatic optimizations.

Qualifications

• Experience planning, managing, and delivering customer-focused documentation across multiple teams.
• Track record of establishing best practices and driving organizational adoption of new processes or tools.
• Demonstrated experience leveraging generative AI tools to enhance workflow efficiency and productivity, with the ability to craft effective prompts and critically evaluate AI-generated outputs in a professional setting.
• 5+ years of communications, content strategy, or customer-facing business communications experience.
• Experience executing content projects, prioritizing tasks, and meeting deadlines.
• Demonstrated expertise in developing and enforcing editorial standards, style guides, and content governance frameworks at scale.
• Ability to translate business strategy into clear, compelling communications that drive partner/customer outcomes.
• Experience identifying opportunities to integrate AI solutions into products and services to drive business value.

Requirements

• Excellent communication skills across business stakeholders.
• Bias for action with clear prioritization.
• Ability to thrive in ambiguity.

Benefits

• Comprehensive health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans).
• EAP, Mental Health Support, Medical Advice Line.
• Flexible Spending Accounts.
• Adoption and Surrogacy Reimbursement coverage.
• 401(k) matching.
• Paid time off.
• Parental leave.