[Hiring] Senior Content Specialist, Customer Education @Fleetio
Senior Content Specialist, Customer Education @Fleetio
Writing
Salary unspecified
Remote Location
🇺🇸 USA Only
Employment Type full-time
Posted 6d ago

[Hiring] Senior Content Specialist, Customer Education @Fleetio

6d ago - Fleetio is hiring a remote Senior Content Specialist, Customer Education. 💸 Salary: unspecified 📍Location: USA

Role Description

We're looking for a Senior Content Specialist who will play an important role in ensuring Fleetio’s customers have a comprehensive understanding of our product. We believe education is key to our customers’ success. We are looking for a passionate and dedicated individual to join our team to help ensure our customers are well-equipped to succeed using Fleetio.

  • Create and maintain clear, approachable documentation and product walkthroughs that empower customers to learn and solve problems on their own.
  • Own and evolve our knowledge management platform, keeping our internal and external knowledge bases polished, easy to navigate, and up-to-date.
  • Partner with the Manager, Customer Education to ensure content aligns with our broader education strategy.
  • Run documentation sprints, making sure the right work is prioritized, assigned, and shipped on time.
  • Work closely with Customer Support to reduce case volume through better knowledge, smarter content, and AI-powered solutions.
  • Collaborate with Customer Education and CX teams to shape our internal documentation strategy, including roadmap planning and scalable review processes.
  • Keep a pulse on what’s working (and what’s not) by tracking trends, sharing insights, and driving continuous improvement.
  • Proactively identify knowledge gaps by analyzing support trends, product changes, and customer feedback.
  • Support larger education initiatives like webinars, community programming, and LMS content.
  • Use data to understand how customers engage with our content and where we can improve.
  • Bring forward ideas and recommendations to make our Customer Education programs even better.

Qualifications

  • 5+ years of experience creating and managing customer-facing content in a SaaS environment, especially technical product documentation.
  • A knack for turning complex ideas into simple, helpful content that works for a variety of audiences.
  • Strong writing and editing skills with a sharp eye for clarity and detail.
  • Clear, effective communication, both written and verbal.
  • Comfort using AI tools and automation to work smarter and move faster.
  • A deeply customer-first mindset—you care about getting people the right information at the right time.
  • Strong project management skills, with the ability to juggle priorities and collaborate across teams in a fast-moving environment.

Requirements

  • Considered a plus:
  • Previous Fleet or Fleet Software Experience.
  • Past experience using Helpjuice or other technical documentation tools.
  • Video production & editing experience.
  • Community or customer webinar experience.
  • Experience with Camtasia, Arcade, Wistia or similar systems.
  • Past experience using Asana or similar project management tool.

Benefits

  • Multiple health/dental coverage options (100% coverage for employee, 50% for family).
  • Vision insurance.
  • Incentive stock options.
  • 401(k) match of 4%.
  • PTO - 4 weeks (increases at year two!).
  • 12 company holidays + 2 floating holidays.
  • Parental leave - birthing parent (16 weeks paid) non-birthing (4 weeks paid).
  • FSA & HSA options.
  • Short and long term disability (short term 100% paid).
  • Community service funds.
  • Professional development funds.
  • Wellbeing fund - $150 quarterly.
  • Business expense stipend - $125 quarterly.
  • Mac laptop + new hire equipment stipend.
  • Fully stocked kitchen with tons of drinks & snacks (BHM only).
  • Remote working friendly since 2012 #LI-Remote.
Before You Apply
🇺🇸 Be aware of the location restriction for this remote position: USA Only
Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Senior Content Specialist, Customer Education @Fleetio
Writing
Salary unspecified
Remote Location
🇺🇸 USA Only
Employment Type full-time
Posted 6d ago
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🇺🇸 Be aware of the location restriction for this remote position: USA Only
Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
Did not apply
Applied
Sent Follow-Up
Interview Scheduled
Interview Completed
Offer Accepted
Offer Declined
Application Denied
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