[Hiring] Senior Content Designer @CVS Health

Role Description

As a Senior Content Designer, you like being at the intersection of content and design. You understand that content that's well designed is easy to follow and understandable. As a champion for our users, you organize and present content in a meaningful way.

You will draw upon your knowledge of content, design and UX best practices, brand guidelines, accessibility standards and competitive research to simplify the user experience. You will collaborate with designers, researchers, product managers, engineering and other stakeholders with occasional direct support from your manager. You may also be called upon to mentor junior colleagues. When you have to show your work, you’ll love the chance to participate and run workshops and design crits.

Job Responsibilities

• Translate complex concepts and processes into compelling, easy-to-follow design with exceptional content.
• Conduct UX research and champion data science to understand user behaviors and uncover new opportunities to reach customers with appropriate content and reduce friction.
• Create content and design ecosystems for multiple channels, devices and touch points across user journey flows, meeting user needs and adhering to enterprise standards.
• Challenge the status quo and know when to advocate for new design patterns versus relying on old systems.
• Drive collaboration with designers, product managers, and diverse business stakeholders to inform requirements to think beyond the product lifecycle and optimize content and user journey.
• Lead other content strategists/designers in developing user stories and providing guidance on priorities.
• Facilitate workshops and design crits and own content reviews and iterations across stakeholders from product to legal.

Qualifications

• 5+ years experience in UX writing, UX Design or Content Design
• 2+ years experience with Agile and lean UX/software development practices, including using product management software (Rally, Jira)
• 2+ years experience in web and app experiences
• 2+ years experience collaborating with internal team members, such as experience designers, accessibility experts and product managers
• 2+ years experience in UX wire framing, UX flows, and shaping content for multi-disciplinary projects with prototyping software such as Figma and Miro
• Experience in health care, pharmacy or other regulated fields (insurance, finance, etc.)
• Experience with translation and transcreation best practices
• Deep knowledge of enterprise content management systems such as Adobe Experience Manager, Contentful, or similar
• Portfolio should include work on digital products and/or services, service design or human centered designs

Preferred Qualifications

• Extensive experience with design software (Figma, Airtable, InVision, Miro)
• Experience with AI tools (Claude-Code, Claude integration with MCPs, FigmaMake, etc.)
• Experience collaborating across disciplines (design, design ops, research and usability, accessibility, product managers and engineering)
• Experience in working with and improving business requirements
• Comfortable with UX and Usability terminology, taxonomies and practices, including Design Thinking and Human-Centered Design methods, to solve problems and innovate
• Knows how and when to use inventories and audits, content frameworks, competitive analysis and mapping
• Knows when to collaborate and compromise and when to be the voice for the user and stand up for what’s right.

Education

• Bachelor or master's degree preferred in the field of Human Computer Interaction, Information Architecture, Technical Writing, English, or Journalism.
• Extensive work experience, academic work or certifications in user experience fields are also welcome.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is: $54,300.00 - $145,860.00. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Benefits

• Comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families.
• Medical, dental, and vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources, based on eligibility.

Application Information

We anticipate the application window for this opening will close on: 10/22/2026.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.