[Hiring] Partner Education Specialist @Murmuration

Role Description

As a Partner Education Specialist, you’ll work on Murmuration’s Help Center and the knowledge infrastructure that powers partner and internal training. Your day-to-day work will include:

• Writing and editing Help Center articles.
• Preparing training materials.
• Developing and enforcing a comprehensive style guide.
• Translating technical work and words into easily understandable verbiage.
• Scripting video content.

This role is for meticulous communicators who bring structure to complexity. We’ll rely on you to:

• Proactively identify gaps in our knowledge base.
• Maintain content quality across the board.
• Ensure that everything we publish reflects a consistent, professional voice.

Qualifications

• 3+ years of experience in a technical writing, knowledge management, or content strategy role.
• Experience writing and editing for varied audiences, including both technical and non-technical readers.
• Demonstrated ability to develop and enforce style guides and content standards.
• Experience writing or editing scripts for video content (training, product, or explainer formats).
• Experience with tech tools and the language commonly used with them.
• Familiarity with knowledge management systems and Help Center platforms (e.g., Zendesk, Confluence, Pendo, or similar).
• Strong organizational skills and the ability to manage a content review cycle across a large body of articles.
• Excellent communication skills with the ability to collaborate effectively with training staff, partnership teams, and subject matter experts.

Requirements

• Experience in a civic engagement, nonprofit, or mission-driven technology organization.
• Background in instructional design and familiarity with adult learning principles.
• Experience using AI-assisted tools to accelerate writing or editing workflows.
• Familiarity with video production workflows (even just the scripting/storyboarding side).
• Experience training stakeholders on how to use and contribute to a knowledge management system.

Benefits

• Health, vision, and dental insurance with 100% of premiums covered for you and qualifying family members.
• Retirement benefits with a 5% employer match.
• A flexible, unlimited PTO plan.
• Generous paid parental leave.
• Pre-tax commuter benefits.
• A company laptop.
• A flexible remote work environment.
• A home office setup stipend for all new employees.
• Monthly reimbursement for remote work expenses.
• A yearly professional development fund.
• Mental health and wellness benefits through Calm and Better Help.
• Yearly in-person staff retreats.
• A welcoming culture that celebrates diversity, equity, inclusion, and belonging.