Role Description
As a Partner Education Specialist, youโll work on Murmurationโs Help Center and the knowledge infrastructure that powers partner and internal training. Your day-to-day work will include:
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Writing and editing Help Center articles.
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Preparing training materials.
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Developing and enforcing a comprehensive style guide.
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Translating technical work and words into easily understandable verbiage.
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Scripting video content.
This role is for meticulous communicators who bring structure to complexity. Weโll rely on you to:
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Proactively identify gaps in our knowledge base.
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Maintain content quality across the board.
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Ensure that everything we publish reflects a consistent, professional voice.
Qualifications
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3+ years of experience in a technical writing, knowledge management, or content strategy role.
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Experience writing and editing for varied audiences, including both technical and non-technical readers.
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Demonstrated ability to develop and enforce style guides and content standards.
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Experience writing or editing scripts for video content (training, product, or explainer formats).
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Experience with tech tools and the language commonly used with them.
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Familiarity with knowledge management systems and Help Center platforms (e.g., Zendesk, Confluence, Pendo, or similar).
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Strong organizational skills and the ability to manage a content review cycle across a large body of articles.
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Excellent communication skills with the ability to collaborate effectively with training staff, partnership teams, and subject matter experts.
Requirements
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Experience in a civic engagement, nonprofit, or mission-driven technology organization.
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Background in instructional design and familiarity with adult learning principles.
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Experience using AI-assisted tools to accelerate writing or editing workflows.
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Familiarity with video production workflows (even just the scripting/storyboarding side).
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Experience training stakeholders on how to use and contribute to a knowledge management system.
Benefits
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Health, vision, and dental insurance with 100% of premiums covered for you and qualifying family members.
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Retirement benefits with a 5% employer match.
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A flexible, unlimited PTO plan.
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Generous paid parental leave.
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Pre-tax commuter benefits.
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A company laptop.
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A flexible remote work environment.
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A home office setup stipend for all new employees.
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Monthly reimbursement for remote work expenses.
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A yearly professional development fund.
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Mental health and wellness benefits through Calm and Better Help.
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Yearly in-person staff retreats.
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A welcoming culture that celebrates diversity, equity, inclusion, and belonging.