[Hiring] Junior Entry Writer @BorderBuddy

Role Description

• Process and submit customs entries accurately and in a timely manner.
• Review documentation for completeness and compliance with US Customs regulations.
• Communicate with clients, carriers, and brokers to resolve issues and facilitate timely shipment clearance.
• Maintain up-to-date records in internal systems and client databases.
• Help identify process improvements to manage volume efficiently.
• Provide administrative support and assist with additional operational tasks as needed.
• Coordinate and file required documentation for Partner Government Agencies (PGAs), including the FDA, to ensure regulatory compliance and timely clearance.

Qualifications

• 2+ years of experience in customs brokerage, logistics, or ecommerce operations (preferred).
• Familiarity with US Customs procedures and entry types (e.g., Section 321, informal, formal entries).
• Strong attention to detail and high data accuracy.
• Excellent written and verbal communication skills.
• Proven ability to prioritize and manage competing deadlines in a remote setting.
• Tech-savvy, comfortable using brokerage or logistics platforms and Excel/Google Sheets.
• Proficiency in English is required; knowledge of Spanish is considered an asset.
• Exceptional problem-solving skills and ability to work well under pressure.
• Excellent interpersonal and customer service skills.
• Strong organizational skills, flexibility, and reliability.
• Proficiency with computers and software; detail-oriented, resourceful, and eager to learn.
• Must be a team player - like seriously, prove it.

Benefits

• Relaxed work atmosphere.
• Supportive work environment.
• Competitive compensation package (health & dental benefits, RRSP contribution, tuition reimbursement programs, professional training, and paid time off).
• Opportunity to develop your career as part of the A&A Group of Companies.

Company Description

Meet BorderBuddy: Unlike traditional customs brokers who have been around for decades, BorderBuddy was established after the advent of the Internet - the same year Apple introduced the iPhone. Over the last 17 years, we have adeptly managed the importation of a wide array of goods, gaining the trust of over 80,000 clients and a 4.8-star rating with over 2300 Google reviews.

BorderBuddy is part of the A&A Group of Companies - a leading North American customs brokerage and trade technology group that has supported cross-border trade since 1979. The group includes:

• A&A Customs Brokers (enterprise-focused brokerage operations in Canada and the U.S.)
• BorderBuddy (specializing in Individuals, SMBs, and high-volume ecommerce clearances)
• Zipments.io (our dedicated trade technology platform powering automation, ecommerce integrations, and modern clearance workflows)

As part of a larger brokerage and technology group clearing over $700MM in GMV annually, BorderBuddy offers the agility of a modern ecommerce broker with the scale, expertise, and support of an established industry leader.

We pride ourselves on being a technology-first customs broker, and are aggressively pursuing opportunities in ecommerce. Through Zipments, our technology arm, we are modernizing customs brokerage with tools for duty & tax calculation, HS classification, shipment visibility, and scalable parcel-level clearance solutions.

While traditional customs brokers may rely on physical offices at ports of entry, BorderBuddy leverages cutting-edge technology to provide seamless, efficient, and compliant customs services provided by a 100% remote working team across Canada and the U.S. We're focused on modernizing and advancing the standard approach to customs clearance. And we're growing fast, super fast.

Join our dynamic team at BorderBuddy and contribute to shaping the future of customs operations, ensuring compliance and efficiency in cross-border transactions. If you are passionate about customs procedures and possess the skills to lead in a complex regulatory environment, we invite you to be an integral part of our success story.