[Hiring] Head of Content @Paddle

Role Description

We’re looking for a Head of Content to lead Paddle’s editorial direction and narrative consistency across the business. This role combines editorial leadership, narrative ownership, and operational discipline. You will define how we tell our story across long-form thought leadership, flagship reports, campaign content, executive messaging, and customer storytelling — ensuring every asset ladders up to our brand, category positioning, and commercial priorities.

You will lead and mentor a team of writers, set standards for quality and tone, and build the systems that make great content scalable and measurable. You’ll partner closely with Creative, Communications, Product Marketing, and Demand to ensure message coherence across channels and moments that matter.

What you’ll do

• Define and lead Paddle’s multi-format content strategy and roadmap, aligned to brand, category, and business objectives.
• Own narrative clarity and consistency across long-form, campaign, executive, and customer content.
• Lead and mentor a team of writers, elevating quality, tone, structure, and craft across all output.
• Edit, review, and approve flagship assets and campaign content for clarity, accuracy, and impact.
• Partner with Creative, Comms, PMM, and Demand to align narratives and ensure message pull-through across channels.
• Support executive thought leadership and key company-wide messaging moments.
• Build scalable systems, templates, and governance for planning, briefing, approvals, and QA.
• Manage freelance writers and external partners to extend capacity and capability.
• Establish and maintain editorial standards and tone-of-voice guidelines.
• Track performance and outcomes, using insights to improve effectiveness over time.
• Leverage AI and automation tools to improve speed, quality, localisation, and content operations.

Qualifications

• A senior editor and storyteller with experience leading content in a B2B or SaaS environment.
• Strong at translating complex topics into clear, engaging, structured narratives for different audiences.
• Experienced managing writers and contributors, giving direct, constructive feedback that raises the bar.
• A confident partner to cross-functional leaders, able to align teams around narrative and priorities.
• A strong systems thinker who enjoys building processes that improve quality and efficiency.
• Comfortable balancing strategic leadership with hands-on writing and editing when needed.
• Curious about AI and automation tools that help scale content creation, distribution, and insight.
• A natural collaborator who builds strong relationships across creative, marketing, product, and leadership teams.

Benefits

• Attractive salaries and stock options.
• Retirement plans and private healthcare.
• Well-being initiatives.
• Unlimited holidays and enhanced parental leave.
• Investment in learning with an annual learning fund and regular internal and external training.

Company Description

At Paddle, we’re committed to removing invisible barriers, both for our customers and within our own teams. We recognise and celebrate that every Paddler is unique and we welcome every individual perspective. As an inclusive employer, we don’t care if, or where, you studied, what you look like or where you’re from. We’re more interested in your craft, curiosity, passion for learning and what you’ll add to our culture. We encourage you to apply even if you don’t match every part of the job ad, especially if you’re part of an underrepresented group.

We’re committed to building a diverse team where everyone feels safe to be their authentic self. Let’s grow together.