[Hiring] Documentation Coordinator @American Specialty Health Incorporated

Role Description

American Specialty Health Incorporated is seeking a Documentation Coordinator - PCC to join our Practitioner Contracting/Communications department. This position will support the development, maintenance, and revision of practitioner operations manuals and forms for various practitioner groups nationwide.

Hourly Salary Range

American Specialty Health complies with state and federal wage and hour laws and compensation depends upon candidate’s qualifications, education, skill set, years of experience, and internal equity. $16.36 to $18.00 Hourly Wage Range.

Remote Worker Considerations

• This position will be trained remotely and must be able to work from home (WFH) in a designated work area with company-provided technology equipment.
• This WFH position requires a stable connection to your Internet Service Provider with the ability to participate by video in online meetings over a reliable and consistent network.
• The internet connection must have a consistent 50 down/10 up Mbps minimum internet speed; 100 down/20 up is recommended to support higher quality video meetings.

Responsibilities

• Create and update operations manuals and forms.
• Update and maintain operations manuals for multiple unique provider types.
• Update and maintain various applications and forms.
• Edit operational manuals, applications, and forms on an annual basis with input from various business owners.
• Work with Sr staff on team to gather and understand the requirements for the Ops Manuals, applications, and forms.
• Identify, track, manage and update any applicable state or specialty specific criteria to all documents.
• Maintain a comprehensive library of manuals and forms in draft and final forms.
• Recognize inconsistencies in existing documentation to ensure accuracy, consistency, and compliance with established standards and guidelines.
• Update and maintain electronic documents in addition to hard-copy manuals.
• Analyze documents to maintain continuity of style of content.
• Upload final documents for display to internal and external websites and perform quality assurance to assure the correct documents are posted.
• Interact with various departments to facilitate the publication and distribution of manuals and forms.
• Maintain follow up to ensure timely and accurate completion of projects.
• Maintain records of all revisions and updates, including manual publication dates.
• Perform research to gather necessary information and prepare analysis of data.
• Recognize unique or problem situations and recommend solutions to Manager.
• Maintain security and confidentiality of all documents, including password protected electronic files of all manual text.
• Maintain other documentation and FAQs as needed.
• Review documentation displayed on various websites annually and work with business owners to make necessary updates.
• Support the company as a resource on practitioner guidelines.
• Stay current on operational issues relative to eligibility, claims, and practitioner contract service issues.
• Provide information to various departments and committees as requested.

Qualifications

• Associate’s degree with a major in English, Journalism, or Communications preferred; high school diploma required if equivalent experience.
• Minimum two years of experience writing, editing, and managing editorial content preferably in the healthcare industry or minimum two years of experience at ASH.
• Demonstrated writing proficiency with a strong attention to detail required.
• Proficiency with Microsoft Office Suite with strong knowledge in styles and formatting.
• Experience with form creation and/or knowledge of Adobe LiveCycle Designer.
• Demonstrated accuracy in grammar, spelling, and sentence construction.
• Excellent written and verbal communication skills with a strong command of the English language.
• Excellent critical thinking and organizational skills.
• Ability to manage multiple tasks, prioritize, and meet deadlines.
• High attention to detail and accuracy, with a commitment to delivering high-quality work.
• Ability to quickly grasp complex concepts and translate them into clear and concise documentation.
• Proven ability to quickly learn and understand complex subject matter.
• Proven ability to manage detailed processes with the ability to self-motivate & work independently.
• Demonstrated ability to effectively manage projects through to completion.
• Demonstrated ability to communicate on the phone, instant messenger, and email.

Core Competencies

• Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships.
• Ability to display excellent customer service to meet the needs and expectations of both internal and external customers.
• Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment.
• Ability to effectively organize, prioritize, multi-task and manage time.
• Demonstrated accuracy and productivity in a changing environment with constant interruptions.
• Demonstrated ability to analyze information, problems, issues, situations, and procedures to develop effective solutions.
• Ability to exercise strict confidentiality in all matters.

Mobility

• Primarily sedentary, able to sit for long periods of time.

Physical Requirements

• Ability to speak, see and hear other personnel and/or objects.
• Ability to communicate both in verbal and written form.
• Ability to travel within the facility.
• Capable of using a telephone and computer keyboard.

Environmental Conditions

• Work-from-home (WFH) environment.

Company Description

American Specialty Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth, related medical conditions, breastfeeding, and reproductive health decision-making), gender, gender identity, gender expression, race, color, religion (including religious dress and grooming practices), creed, national origin, citizenship, ancestry, physical or mental disability, legally-protected medical condition, marital status, age, sexual orientation, genetic information, military or veteran status, political affiliation, or any other basis protected by applicable local, federal or state law.