[Hiring] Director, Content Creation & Review @ECRI

Role Description

The Director, Content Creation and Review (“The Director”) leads the end-to-end operations for ECRI’s guidance, membership, and education content. This role is accountable for the strategic, editorial, and production lifecycle of content across the organization, ensuring delivery of high-quality, timely, and compliant materials in digital and print formats.

• The Director collaborates across business lines to modernize and standardize content creation, review, and production processes, incorporating AI-enabled and automated solutions where appropriate.
• This position co-directs ECRI’s content mapping system and integrates content architecture, editorial governance, and production execution into a unified operational model.
• The Director drives continuous improvement in workflows and user experience, establishes performance metrics to inform capacity and resource planning, manages budgets, and leads multidisciplinary teams responsible for editorial, production, and education support functions.

Qualifications

• 10 years of professional experience, preferably in publications, production, and/or content creation.
• Minimum of 5 years' work experience in process management and improvement.
• Minimum 5 years' work experience in managing staff across a range of disciplines and experience levels.
• Strong organizational skills, attention to detail, problem solving experience, and professional manner.
• Advanced experience with data collection and analysis, as well as spreadsheet development and maintenance.
• Excellent writing and analysis skills.
• Experience managing and prioritizing multiple tasks, as well as working independently and as part of a team.
• Excellent customer service skills with internal and external clients.
• Ability to meet task deadlines and communicate well within the department and company.
• Flexible, team player who can adjust to and work to improve changing processes.

Requirements

• Bachelor’s degree in publishing, communications, or a related field required.
• Master’s degree or equivalent experience preferred.
• Proficient with Microsoft Office 365 Suite of products (e.g., Word, Excel, and PowerPoint), Microsoft Teams, Confluence, and PowerBI.
• Project Management / Continuous Improvement certifications (e.g., Lean Six Sigma Green Belt (LSSGB) and Professional in Project Management (PMP) are preferred.

Benefits

• Comprehensive healthcare benefits: medical, dental, vision, life insurance, accidental death and dismemberment, and disability coverage.
• Retirement Savings: employer-matching 403(b) Retirement Savings Plan.
• Paid time off and holiday pay, paid leave for parents, tuition assistance, employee assistance program, access to LinkedIn Learning, and other voluntary benefit programs (e.g. accident insurance, identity theft insurance, flexible spending accounts).
• Volunteer Program: ECRI Cares, providing 16 hours annually of paid time to volunteer at preapproved ECRI Cares charities during normal business hours.