[Hiring] Content Operations & Governance Specialist @Infoblox

Role Description

We have an opportunity for a Content Operations & Governance Specialist to join our Content Strategy team remotely in Brazil, reporting to the Senior Content Strategy Manager. In this pivotal role, you will:

• Design scalable workflows, establish practical governance standards, build dashboards and metrics.
• Connect the platforms our teams rely on and use approved AI tools and automation to reduce manual effort.
• Improve classification, analysis, reporting, and decision support while applying sound human judgment throughout.

You’ll build the systems that help the marketing organization keep information accurate, discoverable, and on-brand at scale. Collaborating closely with various teams, you will connect strategy to execution through:

• Clear criteria.
• Documented decisions.
• Measurable processes.
• Practical human-in-the-loop controls.

This is an opportunity to help shape a growing capability and enable the marketing organization to work more efficiently and consistently.

Qualifications

• Minimum five years of related experience with a Bachelor’s degree; or three years with a Master’s degree; or equivalent practical experience in content operations, marketing operations, revenue operations, data and analytics, business systems, program or process management, knowledge management, or a related field.
• Proven experience designing, documenting, and scaling operational workflows, intake processes, business rules, governance standards, or cross-functional programs.
• Experience building dashboards, reports, metrics, or measurement frameworks that translate operational data into practical recommendations.
• Experience connecting or improving business systems, integrations, automation, or data flows; familiarity with website CMS platforms, Highspot, Microsoft 365, SharePoint, Adobe DAM, Salesforce, marketing automation, or analytics tools is a plus.
• Experience managing content inventories, audits, lifecycle governance, taxonomies, metadata models, naming systems, quality-assurance processes, or digital asset environments is a plus.
• Practical experience using approved AI tools for productivity, classification, summarization, analysis, documentation, automation, or decision support, with the judgment to validate outputs and protect confidential information.
• Proven ability to translate business needs into requirements, acceptance criteria, process specifications, and repeatable operating procedures.
• Strong analytical, organizational, and problem-solving skills, with the ability to identify patterns, define meaningful measures, and recommend improvements.
• Proven ability to influence without authority, manage competing priorities, communicate clearly, and build effective relationships across functions and regions.
• Professional working proficiency in English, written and verbal, with confidence presenting to and aligning with US-based stakeholders.

Requirements

• Design, document, and scale workflows, intake processes, governance standards, and operating models that support content production and lifecycle management.
• Identify manual or repetitive processes and automate them by connecting systems such as website CMS platforms, Highspot, Microsoft 365, SharePoint, Adobe DAM, Salesforce, and marketing automation tools.
• Build and maintain dashboards and reporting that track content inventory, freshness, usage, performance, governance adherence, and operational efficiency, and translate findings into clear recommendations.
• Define and maintain criteria for content refresh, update, archival, retirement, ownership, and review across internal and external properties.
• Run recurring inventories and audits across priority platforms, using data and automation to improve coverage, consistency, and accuracy.
• Maintain taxonomies, metadata models, naming conventions, inventories, and other governance structures that improve content findability and quality.
• Use approved AI tools for classification, tagging, summarization, analysis, gap identification, documentation, and workflow improvement; validate all generated output before use.
• Translate business needs into requirements, business rules, acceptance criteria, and workflow specifications for AI-enabled automations.
• Define when human review, escalation, remediation, or approval is required, and coordinate human-in-the-loop workflows through closure.
• Establish and maintain a measurement framework that defines what to track, which tests to run, and how findings inform operational decisions.

Benefits

• Comprehensive health coverage, generous PTO, and flexible work options.
• Learning opportunities, career-mobility programs, and leadership workshops.
• Sixteen paid volunteer hours each year, global employee resource groups, and a “No Jerks” policy that keeps collaboration healthy.
• Modern offices with EV charging, healthy snacks, plus hackathons, game nights, and culture celebrations.
• Charitable Giving Program supported by Company Match.