[Hiring] Content Moderator @Bazaarvoice

Role Description

Content Moderators expeditiously read, analyze and apply codes to large quantities of user-generated content that is posted to our clients' websites. This content includes customer product reviews, questions, general comments, images, and videos in English and in Spanish. On occasion, the Content Moderator may encounter content that is deeply disturbing and illegal defined as text, images, or video that suggest or contain evidence of violence to children, child sexual abuse, serious crime, or serious threats of violence. Bazaarvoice has over 12,500 global clients, each with a unique set of guidelines for content processing and coding.

The Content Moderator is also a multi-faceted individual who may be utilized for occasional special projects in both English and Spanish.

This is a part-time hourly, work-from-home position. You MUST reside in the United States and in ONE of the states listed below. The start date for this role is the end of July.

A new Content Moderator participates in an initial four-week paid training program, which includes:

• Studying independently to complete a blended training curriculum consisting of online modules and exams.
• Attending a series of virtual coaching calls.
• Completing live, hands-on moderation hours.

Once initial training is complete, the Content Moderator will commit to a semi-flexible schedule of 16 hours each week, with 4 of those hours on the weekend (Saturday and/or Sunday). These hours can be worked anytime within a 12-hour block. Additionally, Content Moderators are willing and able to flex up to work up to 29 hours per week based on content volume.

Qualifications

• Earned a bachelor’s degree or equivalent international credential.
• Proven professional working proficiency in English and native-level proficiency in Spanish.
• MUST live in and have authorization to work in the United States, specifically in one of the following states: TX (preferred), AR, FL, GA, IL, NC, or OH.
• 3+ years of experience working in a fast-paced office environment.
• Able to swiftly read, comprehend, and assess content, making on-the-spot decisions.
• Highly comfortable with learning and utilizing new web-based applications and tools.
• Excel at actively engaging with team members in a remote environment.
• Commit to taking ownership of job performance to achieve or exceed performance benchmarks and metrics.
• Consistently committed to working a semi-flexible schedule of 16-29 hours per week, with 4 hours on the weekend.
• Willingness to provide quality assurance checks of other teammates and machine-moderated content.
• Possess a computer with an up-to-date operating system, an up-to-date smartphone, and strong, reliable high-speed Internet; a highly functioning home office is required.

Requirements

• Work steadily and efficiently in a queue environment to read, assess, and apply applicable codes to user-generated content (text, images, and videos).
• Regularly review performance feedback to minimize coding errors and meet or exceed performance metrics.
• Attend 1-on-1 coaching calls as scheduled and as needed.
• Willingness to check in on days not scheduled to work.
• Utilize Google Applications (Mail, Calendar, Meet, Sheets, Docs), online communications tools (Slack), and forums to manage performance expectations.

Benefits

• Starting pay is $14/hour while in training.
• Base pay ranges between $14 - $18/hour once converted to a pay-per-performance model, with opportunities to earn more based on performance.