[Hiring] Content & Fundraising Coordinator @Happy Doggo

Role Description

As a Content & Fundraising Coordinator, you will support our growing online community and keep our administrative engine running smoothly. Your time will be split roughly equally between two core areas:

• Content & Community Management (50%):
  • Schedule and publish videos across our social media channels.
  • Write engaging captions, titles, and descriptions that help our content reach and inspire audiences.
  • Respond to social media comments and direct messages in a friendly, thoughtful, and professional tone.
  • Answer straightforward audience questions about our work, directing potential donor opportunities to the fundraising team.
  • Make simple video edits when needed (trimming clips, adding captions, and resizing for different platforms using tools like CapCut or Canva).
  • Support the creation of donor thank-you messages, shoutouts, and campaign updates.
• Fundraising Administration (50%):
  • Manage the shared fundraising inbox, responding to routine donor enquiries promptly and warmly.
  • Direct complex enquiries to the appropriate team member (including UK and US colleagues) with clear follow-up notes.
  • Record gifts from online platforms, workplace giving programmes (e.g., Benevity), and Gift Aid into our CRM (HubSpot).
  • Prepare and send donation acknowledgements, PDF receipts, and stewardship packs.
  • Keep donor contact details and communication preferences accurate and up to date.
  • Ensure every supporter enjoys a warm, seamless experience from their very first inquiry.

Qualifications

• 1+ years experience managing or actively moderating online communities or social media channels (for a brand, creator, business, or community organization).
• Excellent organizational skills and high attention to detail when handling data and administration.
• Strong written English, with the ability to adapt your tone for friendly social comments or professional donor emails.
• Comfortable using everyday digital tools, social platforms, and spreadsheets.
• Ability to make light video edits or a genuine enthusiasm to learn basic editing tools.
• High discretion and care when handling sensitive supporter information.

Requirements

• Familiarity with a CRM (like HubSpot), social scheduling tools, or workplace giving platforms.

Benefits

• A salary of £30,000 – £35,000, depending on experience.
• Remote working with flexible hours in the UK.
• Occasional UK team meetups.
• Dedicated learning, development, and software training support.
• The chance to shape a growing international charity at a pivotal moment, seeing the direct impact of your work on the ground.