[Hiring] AI Content Specialist @Spekit

Role Description

We're looking for an AI Content Specialist to join our Customer Success team at a genuinely interesting inflection point. The way we build content inside Spekit is changing fast — and this role is being designed for where we're going, not where we've been.

• The old version of this role was about copy-pasting content from one org to the next. That world is over.
• The new version is about using AI agents, LLMs, and automation to do in hours what used to take weeks — scraping customer websites, converting documents, auditing existing content libraries, and building out structured Spekit orgs at a pace and scale that wasn't possible before.
• Your job is to guide that process, QA the outputs, and make sure what gets built is actually good: well-structured, well-written, and well-designed.
• Think of it as: AI does the heavy lifting. You make sure it doesn't produce slop.
• You'll work closely with our Customer Success and Solutions teams, supporting new customer implementations by turning raw source material into polished Spekit experiences.

What You'll Do

• AI-Driven Content Building
  • Use AI agents and LLM-based workflows to scrape customer websites, import playbooks, and generate topic structures, landing pages, and Spek libraries — without starting from scratch.
  • Use Spekit's AI Content Assistant to convert customer documents into structured, platform-native content at scale.
  • Run AI-assisted audits of a customer's existing content library to identify what to keep, what to transform, and what to retire — and turn that analysis into a clear migration plan.
  • Handle manual imports (Google Drive, SharePoint, etc.) where automation isn't yet available.
• Editorial & Quality Control
  • Review and refine AI-generated content with a sharp editorial eye — cutting through noise, fixing structure, and ensuring every output sounds like it was written by a thoughtful human, not a machine.
  • Rewrite, tighten, and elevate copy so it's clear, concise, and genuinely useful to the rep or manager who will encounter it in the flow of their work.
  • Hold a high bar: you know the difference between "good enough" and "actually good," and you don't ship the former when the latter is achievable.
• Design & Visual Structure
  • Apply a design sensibility to every org you build — thoughtful hierarchy, clean formatting, logical flow, and visual consistency that makes content easy to navigate and pleasant to use.
  • Modify and improve AI-generated visual outputs so they meet a quality standard, not just a completion standard.
  • Contribute to the development of reusable templates and content frameworks that make future builds faster without making them feel generic.
• Customer & Team Collaboration
  • Partner with CSMs and Solutions Engineers to understand what a customer needs before building anything — scope first, build second.
  • Occasionally interact with customers directly to clarify content needs or walk through deliverables.
  • Contribute to internal content standards, OOB templates, and the shared library of assets the broader team draws from.

Qualifications

• Strong written English — you can read a dense document, understand what matters, and rewrite it into something clear and useful.
• Strong verbal English – able to communicate via Zoom calls with our customers without any issue.
• A genuine design eye — you notice when formatting is off, hierarchy is wrong, or a layout makes content harder to read.
• Curiosity about and hands-on comfort with AI tools — you already use LLMs in your daily work.
• Organized and self-directed — able to manage multiple customer projects simultaneously without dropping threads.
• Fast learner — you pick up new tools, platforms, and workflows quickly.

Nice-to-Haves

• Familiarity with sales enablement, customer success, or SaaS environments.
• Experience with prompt engineering or working with LLM-based workflows.
• Background in content design, instructional design, UX writing, or editorial work.
• Exposure to tools like Notion, Google Drive, SharePoint, or similar content ecosystems.
• Basic comfort with automation concepts.

Experience Level

This is an early-career to mid-level role. We care far more about your taste, your curiosity, and your ability to learn than your years of experience.

What Success Looks Like

• In your first 60 days, you'll have supported several customer implementations using our AI-assisted build process.
• Within six months, you'll be running content builds largely independently.
• Within a year, you'll be helping shape how we build — identifying where AI can do more, where human judgment is irreplaceable, and what "great" looks like at every stage of the process.