[Hiring] Adobe Experience Manager Author @HTC Global Services

Role Description

Support the delivery of engaging, accurate, and accessible digital experiences by managing web content production using Adobe Experience Manager (AEM). This role combines hands-on content authoring, editorial quality assurance, search engine optimization (SEO), metadata management, and production support for public-facing websites.

You will collaborate with content stakeholders, designers, developers, and related teams to publish high-quality web content, manage production requests, maintain content standards, and improve publishing processes. The role requires strong writing and editing skills, attention to detail, and the ability to manage competing priorities while meeting defined turnaround times.

Key Responsibilities

• Create, edit, publish, and manage digital content within Adobe Experience Manager, ensuring accuracy, consistency, proper structure, and adherence to brand guidelines.
• Build and maintain web pages using AEM components and templates, collaborating with designers, developers, and content strategists to support responsive and user-friendly experiences.
• Manage web production intake processes and fulfill regular and rush requests within the specified turnaround times.
• Create and update metadata, titles, descriptions, image alt attributes, and taxonomy to support SEO, accessibility, content discoverability, and applicable content requirements.
• Perform quality assurance checks before submitting content for approval, including reviewing links, taxonomy, metadata, formatting, images, spelling, publishing accuracy, and landing-page appearance.
• Coordinate client approvals before publication and support the distribution of prioritized content through appropriate internal and external channels.
• Troubleshoot content-related issues and provide technical support for authoring environments, intake systems, and production processes.
• Train end-user clients and provide job aids and other on-demand resources to support effective use of content production processes.
• Upload images to video and photo asset repositories and ensure required asset information is completed in coordination with clients.
• Perform SEO activities and provide editorial and production support for web elements, including landing-page modules.
• Monitor production performance and provide monthly reports covering request volumes, request types, turnaround times, service-level attainment, rush requests, backlog, and recurring issues or trends.
• Recommend improvements to content quality, SEO, accessibility, metadata, publishing practices, governance, training, and production processes.

Qualifications

• 3-5 years of work experience in digital technology, medium-to-large website support, content management, online marketing, communications, digital media, or a related area.
• Experience with Adobe Experience Manager (AEM 6.1), Drupal, or content management in a related area, subject to confirmation of the client's specific platform requirements.
• Experience publishing articles for the web.
• Outstanding writing and editing skills, with strong attention to detail and accuracy.
• Knowledge of SEO, online marketing processes, and content management practices.
• Fluent English communication skills, both written and spoken.
• Strong organizational skills and the ability to manage multiple tasks, work independently, collaborate with diverse stakeholders, and meet tight deadlines.
• A customer service-oriented approach and the ability to work effectively in a fast-paced environment.

Preferred Qualifications / Additional Knowledge

• Knowledge of online analytics tools, including Omniture.
• Knowledge of Content Workflow Management (IMP).
• Knowledge of the K4 Publisher tool.
• Knowledge of Adobe Creative Suite and InDesign.
• Educational background such as a BE, MCA, MBA in marketing, or a degree in Information Technology, Communications/Journalism, or a related field.

Benefits

• Group Health (Medical, Dental, and Vision)
• Paid Time Off
• Paid Holidays
• 401(k) matching
• Group Life and Disability insurance
• Professional Development opportunities
• Wellness programs
• A variety of other perks

Company Description

HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you'll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You'll have long-term opportunities to grow your career and develop skills in the latest emerging technologies.

Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.