[Hiring] VIP Travel Consultant @American Express Global Business Travel

Role Description

As a VIP Travel Consultant for Amex GBT, you’ll manage travel for some of our most exclusive and rewarding VIP clients, including business executives and famous names in the entertainment industry.

• Advise and arrange travel for corporate business customers (both individuals and groups) in the US.
• Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services.
• Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations.
• Use one of our Global Distribution Systems (GDS): Sabre, Apollo, or Amadeus.
• Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements.
• Use positive telephone service techniques and act on special customer requests.
• Prevent fraudulent callers from trying to book trips after hours by following our security protocols.
• Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels.

Qualifications

• Passion for excellence in client service, including proactive anticipation of needs.
• Native GDS expertise (Sabre, Apollo, Amadeus).
• 3+ years corporate travel experience, including fares, ticketing, car, hotel, air, and rail for domestic and international travel.
• Excellent professional communication (written and verbal).
• Attention to detail.
• Act with integrity, and look after personal traveler information.
• Resolving customer issues quickly and independently / with supplier.
• Teamwork and openness to feedback.

Requirements

• Location: United States.
• The US national base salary range for this position is from $46,200.00 - $85,800.00.
• Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.

Benefits

• Flexible benefits tailored to each country, starting the day you do, including health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources.
• Travel perks: choice of deals each week from major travel providers on flights, hotels, cruises, and car rentals.
• Access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• Championing Inclusion in every aspect of our business with global INclusion Groups.
• And much more!