[Hiring] Travel Consultant @American Express Global Business Travel

Role Description

As a Travel Consultant, you’ll join our highly skilled remote team, providing outstanding service to our corporate business clients. We’re most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities.

• Advise and arrange travel for corporate business customers (both individuals and groups)
• Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services
• Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
• Use various Global Distribution Systems (GDSs), including Sabre, Apollo, Galileo and Amadeus. Training may be provided
• Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements
• Use positive telephone service techniques and act on special customer requests
• Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels

Qualifications

• Passion for excellence in client service, including proactive anticipation of needs
• Native SABRE expertise
• Professional communication
• Attention to detail
• Act with integrity, and look after personal traveler information
• Possess a strong understanding of the travel industry
• Resolving customer issues quickly and independently / with supplier
• Teamwork and openness to feedback

Requirements

• Our Traveler Care team is a 24/7 operation, please be flexible and prepared to work afternoon shifts (12-8pm) and weekends.

Benefits

• Flexible benefits tailored to each country, starting the day you do, including health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop skills with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• Champion Inclusion in every aspect of our business through global INclusion Groups.
• And much more!