[Hiring] UltraLuxe Destination Expert @Kensington

Role Description

As an UltraLuxe Destination Expert, you will be responsible for the planning, selling, and execution of highly customized, complex journeys for discerning Ultra High Net Worth Individuals (UHNWIs) and luxury travellers.

You will act as a trusted travel advisor, using your destination expertise and knowledge of the luxury travel landscape to create exceptional, highly personalized itineraries. From the initial conversation through the completion of the journey, you will own the client relationship and every detail of the planning process, working closely with our global network of luxury partners and DMCs to bring each journey to life.

This is a high-touch, fast-paced role that requires exceptional attention to detail, responsiveness, commercial acumen, and the ability to anticipate the needs of sophisticated travellers. Please note this position requires after-hours support for UltraLuxe clients when needed.

Key Responsibilities

• Building strong, long-term relationships with UltraLuxe clients and luxury travel partners
• Consistently delivering highly personalized, seamless journeys
• Growing a strong portfolio of UltraLuxe business through new and repeat clients
• Developing deep expertise within your assigned destinations and the broader luxury travel landscape
• Becoming a trusted resource for clients, advisors, and internal teams
• Identifying opportunities to elevate the client experience and continuously improving how we deliver UltraLuxe travel

Qualifications

• A Luxury Travel Expert – Extensive firsthand travel experience and a deep understanding of luxury travel
• A Trusted Advisor – Ability to build credibility quickly with discerning clients
• A Bespoke Trip Designer – Thrives on creating highly customized, complex itineraries
• A Strong Communicator & Storyteller – Can translate destination knowledge into compelling recommendations
• A Commercially Driven Professional – Understands how to turn opportunities into sales
• Highly Responsive & Detail-Oriented – Anticipates needs and resolves issues quickly
• A Relationship Builder – Enjoys developing strong relationships with clients and partners
• A Collaborative Team Player – Works closely with colleagues while maintaining individual ownership
• A Curious Learner – Constantly looking for what is new and exceptional in the luxury travel space

Requirements

• Proven experience in luxury or high-end travel, preferably with UHNW or highly discerning clientele
• Strong destination knowledge and extensive firsthand travel experience
• Proven success in consultative sales and relationship management
• Demonstrated ability to design and sell highly customized, complex FIT itineraries
• Experience managing the full client journey from initial consultation through trip completion
• Strong understanding of luxury hotels, DMCs, private experiences, and specialty suppliers
• Exceptional attention to detail and organizational skills
• Ability to manage multiple complex itineraries and priorities in a fast-paced environment
• Strong written and verbal communication skills
• Ability to build trust and establish credibility with discerning clients and luxury travel partners
• Proven ability to problem-solve independently and remain composed under pressure
• Strong commercial mindset with a track record of achieving sales results
• Willingness and ability to provide after-hours client support when required
• Ability to work collaboratively while taking full ownership of individual client relationships

Cultural Fit

• Entrepreneurial and commercially minded
• Client-first and service-oriented
• Comfortable working in a fast-paced, constantly evolving environment
• Highly accountable with a strong sense of ownership
• Collaborative and team-oriented
• Adaptable, resourceful, and solutions-focused
• Comfortable working through ambiguity and changing priorities
• Committed to building trust and strong relationships with both clients and colleagues

Preferred Regional Expertise

• North America
• Africa & Middle East
• Latin America
• Asia
• Europe North (Scandinavia)
• Candidates with expertise in other key UltraLuxe destinations will also be considered.