[Hiring] Travel Consultant @TKO

Role Description

The Support Agent will collaborate directly with coaches and operations staff from multiple Universities on all multi-level needs. The individual in this role must have knowledge of Sabre or a similar Global Distribution System (GDS), be able to multi-task while managing calls and emails, and work from home while staying engaged with customers and co-workers with limited distractions. At times, the agent may be involved in booking group travel which could include group air, hotels, and buses. The individual will be customer-service oriented by always putting the client's needs first. It is important that the candidate understands the unique processes of Anthony Travel that supports over 100 collegiate athletic departments. The individual must be able to work various hours with some overtime when needed. The role requires four 10-hour shifts throughout each week with weekends and Holidays included.

Essential Functions & Responsibilities

• Booking and exchanging air records, hotels, cars, private car services, and buses to fit the client’s needs.
• Able to book hotels and cars within the GDS.
• Invoicing during off times and slower times for group hotels and buses for the teams.
• Multitask is a must, taking incoming calls and emails and completing the tasks promptly.
• Must know how to book and ticket air reservations; knowledge of partial and full exchange process, voiding tickets, and issuing MCO’s.
• Work closely with the team when they may need help completing a task.

Qualifications

• Strong client-service orientation.
• Excellent communication and interpersonal skills.
• Excellent time management skills required – including the ability to set priorities and work in a fast-paced environment.
• Able to work independently.
• Team player, flexibility/ability to adapt in a dynamic environment.
• Strong desire to learn and utilize the tools provided.
• Positive attitude.
• Self-starter.

Preferred Qualifications

• Travel experience preferred.
• 3+ years of GDS experience.
• Knowledge of travel specific systems (e.g. GDS, Concur, etc.).

Core Values

• Out Ahead: We move with boldness and urgency, taking smart, calculated risks to push boundaries and lead the future of sports and entertainment.
• Oh Sh*t! Content and Experiences: Excellence is our baseline; we bring passion, energy, and precision to everything we do.
• One Unstoppable Team: We’re one team—driven by purpose, collaborating openly to amplify our impact.
• Open Minded: We lead with curiosity—embracing a range of experiences and perspectives.
• Own the Outcome: We own our actions and outcomes—following through and holding ourselves to a high standard.

Compensation

• Competitive salary, commensurate with experience.
• Generous benefits package that includes: medical, dental, vision, life and disability insurance, paid time off, and 401k plan.
• Hiring Rate Minimum: $19.88 hourly.
• Hiring Rate Maximum: $26.50 hourly.