[Hiring] Travel and Lifestyles Concierge @International SOS

Role Description

Must be located in Ontario, Canada

Position Title: Travel and Lifestyles Concierge (Overnight)

Location: Remote: Ontario, Canada

Position Type: Permanent, Full-Time

Schedule: Must be available to work overnight shifts. This position requires availability for assigned shifts, which may include evenings, weekends, and holidays based on business needs. Specific scheduling expectations will be communicated during recruitment.

This is a newly created permanent position.

Position Overview:

• 100% Remote in Ontario | Permanent Full-Time | Starting at $20.00/Hour + Overnight Shift Differential
• Love travel? Have hands-on GDS experience? Looking for a permanent remote opportunity without the pressure of sales? We'd love to hear from you!
• Aspire Lifestyles is seeking experienced travel professionals to join our team as Remote Overnight Travel & Lifestyles Concierges.
• This is an opportunity to put your travel knowledge and GDS expertise to work while supporting premium customers with domestic and international travel arrangements.
• From managing complex itineraries and flight changes to assisting with unexpected travel disruptions, you'll play an important role in delivering exceptional service to customers who value personalized support.

Qualifications

• Minimum 2 years of professional travel industry experience.
• Hands-on GDS experience is required; Sabre is strongly preferred.
• Experience in the travel industry, including airline reservations, corporate travel support, online travel booking platforms, or travel coordination.
• Strong customer service, communication, and problem-solving skills.
• Ability to manage complex travel requests in a fast-paced environment.
• Comfortable working independently in a remote environment.

Requirements

• Must reside in Ontario.
• This position requires availability for assigned shifts, which may include evenings, weekends, and holidays based on business needs. Specific scheduling expectations will be communicated during recruitment.
• This remote position requires a private workspace suitable for handling confidential client information and reliable internet connectivity meeting company technical standards.
• The role involves extended computer and telephone-based work, with reasonable accommodations available in accordance with applicable law.
• A reliable hardwired internet connection is required, with minimum speeds of 25 Mbps download and 5 Mbps upload while connected through the company VPN. Wi-Fi and satellite internet connections are not approved for this position.
• Ability to successfully complete a background check.

Benefits

• 100% Work from Home: Work remotely from anywhere in Ontario.
• Additional Overnight Compensation: Starting at $20.00/hour, plus evening/overnight shift differential and performance incentives.
• No Sales Pressure: No outbound sales, cold calling, or commission-based selling.
• Comprehensive Benefits: Medical, dental, and vision coverage.
• RRSP Matching: Invest in your future with our company matching program.
• Work-Life Balance: Potential compressed workweek opportunities, including 4 x 10-hour shifts, based on operational needs.
• Paid Time Off: Vacation and personal time.
• Career Stability: Permanent, full-time employment with annual performance and compensation reviews.
• Paid Training: Get the support you need to learn our systems and processes.

Company Description

Aspire Lifestyles is committed to ensuring accessibility for all persons with a disability and to providing excellence in serving all customers including people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.