[Hiring] Travel Admin @Emapta

Role Description

Shape Seamless Luxury Journeys Through Precise Travel Administration. Precision behind the scenes creates confidence at every stage of an extraordinary journey. In the Travel Admin position, you will turn complex booking requirements into seamless experiences while strengthening service quality, efficiency, and client loyalty.

Qualifications

• 3-5 years of experience in administration, back-office operations, customer service, or a related role
• Strong administrative, communication, and problem-solving skills
• Excellent written English skills for preparing client-facing documents
• Exceptional attention to detail when handling bookings, costing information, invoice and payment processing, and client profiles
• Proven ability to learn and navigate new systems quickly
• Demonstrated capability to work independently and manage a queue of tasks with minimal supervision
• Travel industry experience is advantageous but not required

Requirements

• Hands-on proficiency in Sabre Global Distribution System (GDS) for managing flight and hotel bookings, passive segments, and queues
• Working knowledge of Tramada and Concur
• Strong working knowledge of Google Workspace, particularly Gmail, Docs, and Sheets
• Ability to learn and navigate internal booking platforms and proprietary systems quickly

Responsibilities

• Create and process client bookings from start to finish, including itinerary and costing segments
• Prepare and send client-facing itineraries, invoices, receipts, confirmations, and related documents
• Maintain accurate and up-to-date information across client profiles
• Manage ancillary arrangements, including meal preferences, seat selections, baggage, and other add-ons
• Amend existing bookings as client requirements and travel arrangements change
• Book flights and hotels through Sabre GDS, including entering passive segments for non-GDS bookings
• Monitor and action Sabre queues promptly to keep bookings progressing efficiently

Benefits

• Competitive Salary Package
• Day Shift schedule
• Permanent WFH arrangement
• Fixed weekends off
• Unlimited upskilling through Emapta Academy courses
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment