[Hiring] Government Travel Advisor Specialist @Teleperformance

Role Description

As a Government Travel Advisor Specialist, you will serve as a dedicated travel counselor supporting U.S. military personnel and government travelers. This role requires deep expertise in government travel management, native Sabre GDS proficiency, and the composure to handle complex, time-sensitive itineraries for travelers operating under official orders. This is not an entry-level role - we are looking for experienced travel counselors who can perform independently from day one.

Responsibilities

• Act as trusted advisor and consultant to a single or multiple corporate accounts.
• Act as the point of sale on all Domestic and International travel requirements, arranging both routine and complex travel for air, rail, car, and hotel accommodation, utilizing Sabre.
• Fulfill requests for multi-faceted travelers while adhering to applicable requirements and processes.
• Provide consultative advice, solutions, and recommendations, while ensuring adherence to the Customers' agreed travel policy and quality assurance standards.
• Comply with all legal standard requirements, including mandatory training, compliance, and sanctions.
• Deliver expectations on individual/shared team goals and support all business Key Performance Indicators.
• Follow internal compliance and regulatory requirements for all Customers and locations supported.
• Manage the end-to-end booking process through ticketing and order fulfillment.
• Operate in a telephony servicing environment accountable to key performance indicators of success, such as Customer satisfaction (CSAT).
• Operate in multi-channel (phone and email) servicing environments accountable to key performance indicators of success.

Qualifications

• Minimum of 3 years' experience with Sabre GDS required, with demonstrated proficiency in core commands.
• Minimum of 2 years' international booking experience, including complex multi-segment international itineraries.
• Excellent written and oral communications skills.
• Excellent telephone skills, including a professional demeanor.
• Fluency and comprehension in the language requirements for the specific point of sale.
• Strong listening skills and attention to detail.
• Experience supporting U.S. government, federal agency, or Department of Defense travel accounts is strongly preferred.

Requirements

• Familiarity with the Joint Travel Regulations (JTR) and applicable DoD travel policy.
• Experience with Defense Travel System (DTS) or knowledge of how DTS authorizations interface with TMC bookings.
• Understanding of City Pair Agreement (CPA) fares and mandatory use requirements.
• Experience managing travel modifications driven by orders changes, mission adjustments, or emergency re-routing.
• Strong de-escalation and composure under pressure.

Benefits

• Comprehensive health benefits, which may include medical, vision, and dental.
• Resources for mental health and well-being, including Employment Assistance Programs and health and personal time off (HPT).
• Competitive 401(K) plans, life insurance, supplemental medical coverage, critical care insurance, pet insurance, FSA plans, and retailer discounts.

Company Description

TP is a leading global provider of digital business services. We partner with the world's most prominent brands to optimize operations through advanced technology and sustainable business practices. With a global workforce of 500,000 across 300 languages, we are a force for good in our communities and for our clients.