[Hiring] Cruiseabout Travel Consultant @Flight Centre

Role Description

Turn Your Love of Cruising into a Dream Career! Absolutely love cruising in all its forms – ocean cruises, river cruising, and everything in between? Have a passion for turning travel dreams into unforgettable cruise adventures? Cruiseabout is searching for cruise enthusiasts to join our West Lakes store! If cruising is your happy place and helping customers plan the perfect getaway lights you up, this could be your next great voyage.

✨ Let’s turn your passion for cruise holidays into a rewarding career. 🌊 Join the cruise revolution and #CruiseIntoYourDreamJob with us!

What You’ll Be Doing

As a Cruise Consultant, you’ll be the expert guiding customers from “just dreaming” to “bon voyage!”, creating cruise holidays they’ll never forget.

• Quote, book, and invoice cruise bookings and packages with accuracy and flair
• Achieve monthly sales targets and KPIs
• Deliver outstanding service across email and phone enquiries
• Maximise every opportunity through upselling and cross-selling
• Monitor and action all relevant mailboxes daily
• Maintain strong product knowledge to confidently recommend the perfect cruise

Qualifications

• Proven customer service experience with exposure to sales targets
• Previous travel or cruise experience
• GDS experience
• A keen eye for detail and strong problem-solving skills
• The ability to thrive in a fast-paced environment
• Motivation, organisation, and a love of exceeding expectations

Benefits

• Cruise Perks Galore: Opportunities for onboard ship inspections and exclusive cruise discounts for your own adventures
• See the World: Industry travel discounts and eligibility for sponsored Familiarisation Cruises across the globe
• Award-Winning Culture: Cruiseabout proudly scored an outstanding 94% in the Great Place to Work® survey
• Diverse & Inclusive Crew: We’re an Equal Opportunity Employer and encourage applications from diverse backgrounds
• Learn & Grow: Tailored Learning & Development pathways, including in-depth cruise product training
• Exclusive Staff Benefits: Access to 350+ retail, health, and wellbeing discounts, financial planning advice, and an employee share plan
• Endless Career Opportunities: Grow your career across our global network—we proudly promote from within
• Health & Wellbeing: Corporate health insurance discounts with BUPA, access to an internal gym, and wellness initiatives
• Mental Health Support: Employee Assistance Program available for you and your family
• Social & Industry Events: Awards nights, team celebrations, and opportunities to attend global conferences
• Giving Back: Paid parental and volunteer leave, plus opportunities to support charities through Workplace Giving
• Sustainability at the Helm: Committed to protecting the oceans and the future of cruising through responsible practices
• Reconciliation Action Plan: Supporting Aboriginal and Torres Strait Islander inclusion, cultural safety, and dedicated cultural leave