[Hiring] VAIB Strategy Analyst @Monzo

Role Description

As VAIB Strategy Analyst, you will play a critical role in fulfilling Monzo's mission to make money work for everyone by driving meaningful improvements for customers requiring additional support. Working collaboratively, you will leverage data, customer insights, and operational expertise to seamlessly embed vulnerability, accessibility, inclusion, and bereavement considerations into product and service design. You will take proactive ownership of complex strategic projects and use independent judgement to navigate ambiguous escalations, shape treatment strategies, and identify emerging risks. Ultimately, you will ensure that changes deliver equitable customer outcomes while maintaining strong standards of risk management, governance, and regulatory compliance.

• Lead Strategic Delivery: Take ownership of complex VAIB workstreams, translating strategic priorities into clear delivery plans and driving improvements that balance customer needs, regulatory expectations, and operational goals.
• Drive Data-Led Improvements: Analyze quantitative data, customer feedback, and operational insights to identify systemic barriers, proactively monitor outcomes, and develop evidence-based recommendations for strategic change.
• Champion Cross-Functional Collaboration: Partner seamlessly across Product, Engineering, and Operations to build VAIB awareness, influence decision-making, and embed inclusive considerations into the design of customer journeys and internal processes.
• Navigate Complex Escalations: Act as the escalation point for complex, ambiguous customer or operational issues, applying strong independent judgement to recommend proportionate solutions when clear policy guidance is unavailable.
• Own Governance and Risk: Manage control requirements for all strategic changes, ensuring work is rigorously assessed, documented, and governed to support informed decision-making and mitigate regulatory risk.
• Coach and Build Capability: Strengthen the wider VAIB team by proactively sharing specialist knowledge, mentoring less experienced colleagues, and elevating overall analytical and strategic ways of working.

Qualifications

• Deep subject matter expertise in VAIB and relevant legal frameworks (e.g., Consumer Duty, Equality Act, WCAG).
• Proven ability to independently manage and deliver complex strategic initiatives.
• Strong grasp of risk, governance, and assurance.
• Excellent decision-making skills to navigate ambiguity and mitigate risks.
• Highly skilled in stakeholder management and communication.
• Commitment to delivering exceptional outcomes for vulnerable customers.

Requirements

• VAIB experience is preferable but other regulatory backgrounds are also welcome.
• Ability to investigate ambiguous challenges, resolve blockers, and implement practical solutions.
• Dedication to sharing expertise and coaching colleagues.

Benefits

• Salary: £41,300-52,250 + Incentive Awards tied to your performance.
• Flexible working hours.
• £1,000 learning budget each year for books, training courses, and conferences.
• Support for work-from-home setup, including Macbooks.
• Plus lots more!