[Hiring] Strategy & Operations Contractor @Trident Consulting

Role Description

Client is seeking a Strategy & Operations Contractor to support the growth of DashPass, its subscription business. In this role, you will own the ideation and execution of initiatives designed to increase subscription adoption and retention.

You will identify customer problems, assess business opportunities, develop business cases, and launch solutions that improve the DashPass member experience. The ideal candidate can take a broad objective, work with minimal supervision, conduct rigorous analysis, develop actionable recommendations, and translate insights into measurable business outcomes.

Key Responsibilities

• Customer Problem Diagnosis: Analyze member behavior to understand subscription adoption, engagement, and cancellation drivers, identifying root causes and opportunities for improvement.
• Strategic Planning: Translate analytical findings into clear, data-driven recommendations and actionable business strategies.
• Data Analysis: Independently extract and analyze data using SQL and AI-powered tools to generate insights and support business decisions.
• Financial Modeling: Build and validate financial models using Excel or Google Sheets to estimate opportunities, evaluate business impact, and develop business cases.
• Experimentation and Execution: Design, execute, and evaluate experiments, tests, and launches that improve DashPass adoption, retention, and member experience.
• Cross-Functional Collaboration: Partner with Product, Engineering, Analytics, Finance, and Marketing teams to align stakeholders and drive initiatives forward.
• Performance Measurement: Evaluate results, identify improvement opportunities, and recommend next steps based on data and business outcomes.
• AI-Enabled Productivity: Leverage AI tools to accelerate analysis, draft SQL queries, automate repetitive tasks, and improve operational efficiency.
• Stakeholder Communication: Present findings, recommendations, and business cases clearly to cross-functional teams and senior leadership.

Qualifications

• 2–3 years of experience in management consulting, strategy and operations, or a similar analytical role.
• Strong strategic thinking, structured problem-solving, and analytical skills.
• Ability to navigate ambiguity, formulate hypotheses, and develop actionable plans from broad business objectives.
• Proficiency in SQL for data extraction, querying, and analysis.
• Strong financial modeling skills using Microsoft Excel or Google Sheets.
• Ability to interpret data, validate assumptions, and translate analytical findings into clear business recommendations.
• Experience using AI tools to improve analytical workflows and automate repetitive tasks.
• Demonstrated ability to lead cross-functional initiatives without direct authority.
• Excellent written and verbal communication skills, including the ability to communicate with senior stakeholders.
• A customer-focused mindset, with the ability to evaluate business problems from the member's perspective.

Preferred Skills

• Strategy development and structured problem-solving.
• SQL, data extraction, and quantitative analysis.
• Financial modeling using Excel or Google Sheets.
• AI tools for analysis, productivity, and automation.
• Experiment design, opportunity sizing, and business case development.
• Cross-functional project management and stakeholder alignment.
• Executive communication and presentation skills.
• Customer behavior analysis, subscription growth, and retention strategy.

Benefits

• Pay rate: $48/hr W2
• Duration: 3+ months contract – potential extension through Dec 2027.