[Hiring] Strategy and Operations Associate @Interplay Learning

Role Description

You will own strategic GTM initiatives at Interplay Learning and run the operating rhythm that keeps our commercial teams aligned. Reporting directly to the EVP of Commercial Operations, you will work across marketing, SDR, sales, and revenue leadership, driving programs owned by people outside your reporting line and getting them to completion and adoption.

This is a strategy-and-operations role, not an analyst seat.

• You will be handed a quarterly mandate and expected to figure out the path: diagnose what is actually happening in the funnel, design the fix, build it (increasingly with AI tools like Claude), and change how teams work.
• You will become hands-on in Salesforce and HubSpot because that is where the work lives, but you are hired for judgment, structure, and follow-through.

What you'll own

• Cross-functional GTM programs: Lead strategic initiatives from planning through execution and measurement, including our ROI program and skill-leveling initiatives.
• Account strategy and targeting: Drive strategic account sequencing and targeting so marketing and SDR teams work the right accounts in the right order.
• Remove the bottlenecks: Spot where revenue velocity stalls between marketing and sales, design the cross-functional fix, and drive it through to operational adoption.
• Process optimization and execution: Use data, AI, and automation to surface insights, improve pipeline and sales rep performance, and remove manual work.
• The commercial operating rhythm: Run the weekly revenue leadership meeting as chief of staff to the EVP.

Qualifications

• An operator, not an advisor: You have driven initiatives to completion and adoption.
• A structured thinker and clear communicator: You frame problems before solving them and write crisply.
• Diagnostic by instinct: You reason from mechanism, isolate before concluding, and know the difference between leading and lagging signals.
• A builder with AI: You use Claude or similar tools daily as a working instrument for analysis, drafting, and automation.
• Self-directed against a mandate: You sequence the work, prioritize well in a resource-conscious environment, and keep multiple live workstreams moving.
• Comfortable in the systems: You are willing to get hands-on in Salesforce and HubSpot.

Requirements

• 2–3+ years in management consulting, strategy and operations, business operations, program management, a chief-of-staff role, or GTM/revenue operations.
• A track record of driving initiatives to completion and adoption.
• Demonstrated use of AI tools (Claude especially) for analysis, drafting, and automation.
• Structured problem-solving and executive communication.
• Willingness to become a hands-on Salesforce and HubSpot operator within your first 90 days.

Nice to have

• Hands-on experience in Salesforce and HubSpot, including data-model fluency.
• Territory design, account planning, or target-list development.
• Conversation intelligence (Gong) and sales engagement tools (Nooks).
• BI and forecast tooling (Omni, Looker, Tableau).
• ROI or value-engineering program experience.
• Experience operating through a real period of organizational change.

Benefits

• Remote-first & flexible hours.
• Annual learning reimbursement.
• Support for work-life balance.
• 3 weeks PTO, 1 week Winter Break, observed holidays, sick days, and others.
• Comprehensive benefits: Medical, vision, dental, and 401(k) match.
• Private Company Equity Options.
• Mental and physical health resources and social events.

Compliance & Onboarding

• Candidates must be residents of the United States.
• Candidates must be legally authorized to work in the United States without current or future sponsorship required.
• Following the offer of employment, all roles will require a background check and a drug and alcohol test.

Equal Employment Opportunity

Interplay is committed to providing equal employment opportunity (EEO) to all qualified employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, pregnancy, marital status, gender identity or expression, status as a veteran, or any other legally protected characteristic or activity in accordance with applicable federal, state and local laws.