[Hiring] Operations Associate @PNC

Role Description

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success.

As an Operations Associate within PNC's Treasury Management Health Care Operations Group, you will be based remotely within the Cleveland, Ohio area. Hours: Monday to Friday, 7 am to 3:30 pm with some opportunities for overtime.

This role is primarily an entry-level to early-career banking operations position that supports healthcare-related payment processing and treasury management services for hospitals, physician groups, and other healthcare clients. The focus of this role is:

• Data entry and processing healthcare payment transactions accurately and on time.
• Reviewing and reconciling financial transactions according to established procedures.
• Validating documentation and ensuring transactions meet service-level standards and compliance requirements.
• Routing requests, documents, and customer inquiries to the appropriate internal teams.
• Identifying processing errors and supporting workflow improvements.
• Maintaining a strong focus on risk management, accuracy, and customer service.

Desired candidate experience:

• Experience working with a fast-paced, high-volume processing environment with strict deadlines focused on repetitive tasks.
• Heavy emphasis on attention to detail and operational accuracy.
• Data entry and transaction processing skills.
• Customer service orientation.
• Ability to manage multiple priorities and meet deadlines.
• Problem-solving and risk awareness.

Prior experience in these areas is desired:

• Banking operations
• Lockbox processing
• Payment processing
• Medical billing/payment posting
• Accounts receivable/payable
• Treasury operations
• Healthcare revenue cycle support
• Back-office financial services operations

This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Qualifications

• Accountability
• Customer Solutions
• Data Entry
• Detail-Oriented
• Ensure Compliance
• Healthcare Operations
• Personal Initiative
• Process Improvements
• Production Operations
• Results-Oriented
• Risk Mitigation Strategies
• Standard Operating Procedure (SOP)

Requirements

• Roles at this level typically do not require a university/college degree.
• High school diploma, GED, or any significant experience or product knowledge to accomplish primary duties is not required.
• In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Benefits

• Medical/prescription drug coverage (with a Health Savings Account feature)
• Dental and vision options
• Employee and spouse/child life insurance
• Short and long-term disability protection
• 401(k) with PNC match
• Pension and stock purchase plans
• Dependent care reimbursement account
• Back-up child/elder care
• Adoption, surrogacy, and doula reimbursement
• Educational assistance, including select programs fully paid
• A robust wellness program with financial incentives
• Maternity and/or parental leave
• Up to 11 paid holidays each year
• 9 occasional absence days each year, unless otherwise required by law
• Between 15 to 25 vacation days each year, depending on career level and years of service