[Hiring] UiPath RPA Support Engineer @Sequoia Connect

Role Description

We are currently searching for an UiPath RPA Support Engineer:

• Support customers with their production Robotic Process Automation solutions built in UiPath.
• Act as a liaison between the user community and the technical applications development staff (which may include offshore teams).
• Resolve system problems and troubleshoot/triage issues to ensure customer processes run smoothly.
• Support implemented solutions by conducting root cause analysis on issues and executing corrective actions.
• Act as a system administrator of the RPA system.
• Ensure standards compliance and institutionalize automation best practices, conducting automation code and process reviews to ensure the highest level of quality.
• Participate in identifying business process automation requirements and support the creation of solutions.
• Generate reports and perform data analysis by collecting, analyzing, and summarizing data.
• Write and maintain system documentation, business processes, training procedures, and standard operating procedures (SOPs).
• Provide training and support directly to customers.

Qualifications

• 3+ years of overall IT experience with at least 2 years of relevant, hands-on experience supporting RPA solutions using UiPath.
• Graduate or postgraduate qualification from a reputable university, preferably BE/MCA.
• Basic experience with one or more scripting languages.
• Basic experience with system administration.
• Solid working knowledge of standard features/functions of one or more applications to field, analyze, and resolve customer issues.
• Good command of MS Office tools (Visio, Excel, PowerPoint, Word).
• Analytical bent of mind to connect different data points together to provide insights.
• Excellent written and oral communication skills to define parameters to meet business requirements and interact with multiple stakeholders at different levels.
• Strong commitment to operational excellence with solid planning, time management, and collaboration skills.
• High-Performance Mindset: Resilience, emotional intelligence, and a focus on agile delivery.
• Technologist DNA: A deep understanding of the difference between "coding" and "engineering."

Requirements

• Prior experience working on similar Process Automation initiatives is a big plus.
• Some infrastructure or server administration experience is a plus.
• Familiarity with cloud-native foundations or AI coding assistants.

Benefits

• Fully remote work opportunity.