[Hiring] Systems Engineer @Airbnb

Role Description

The Systems Engineer is a hands-on builder who moves fast, delivers with quality, and uses AI as a force multiplier in day-to-day work. In this role, you will:

• Configure, maintain, and continuously improve Airbnb's Atlassian platforms.
• Own end-to-end delivery of defined projects within the Jira Data Center deprecation and transition to Jira Cloud.
• Work autonomously on projects that span several components and may not be fully defined.
• Partner with senior engineers and your manager to shape project details.
• Spot where AI and automation can reduce toil and improve reliability for the teams served.
• Bring solid platform knowledge, sound technical judgment, and curiosity to grow toward senior-level scope.

Qualifications

• BE/B.Tech or relevant technical degree.
• 3+ years of hands-on Atlassian administration experience, including Jira Software and Jira Service Management (Jira Cloud) in enterprise environments.
• Solid working knowledge of Jira workflow design, including post functions, validators, and conditions.
• Strong command of JQL for filters, subscriptions, dashboards, and board configuration.
• Hands-on experience contributing to Jira migrations (Data Center to Cloud), including project configuration migration and data integrity validation.
• Experience configuring Jira Cloud native tooling for reporting and planning.
• Flexible to work in USA overlapping work hours.
• Hands-on experience with the Jira REST API using tools like Postman (GET/PUT/POST) for data extraction, integration, and reporting.
• Familiarity with integrating Atlassian tools with identity providers such as Okta and LDAP.
• Exposure to Atlassian Rovo or other AI/ML capabilities in the Atlassian ecosystem.
• Experience building Jira Automation rules; working knowledge of JavaScript and JSON for custom automation.
• Working experience with Jira Service Management, including SLA configuration, JSM Forms, custom queues, and approval workflows.
• Experience writing and executing test scripts and documenting defects for platform changes or migrations.
• Familiarity with Agile practices; SAFe or Scrum certification is a plus.
• Clear written and verbal communication skills.
• Ability to deliver autonomously in a remote-first, fast-moving environment.
• Familiarity with complementary enterprise tools such as Slack, Asana, Figma, Airtable, and Miro is an advantage.

Requirements

• Administer Jira Cloud Software (JSW), Jira Cloud Service Management (JSM), and associated Atlassian tooling.
• Design and implement Jira configurations including custom workflows, issue type hierarchies, permission schemes, notification schemes, screens, and field configurations.
• Deliver end-to-end migration workstreams within the Jira Data Center to Cloud program.
• Configure Jira Service Management projects including SLAs, custom queues, JSM Forms, approval workflows, and security schemes.
• Build and maintain dashboards and reporting using native Jira Cloud tooling.
• Support Atlassian access management, user lifecycle management, and license hygiene.
• Partner with business stakeholders in requirements-gathering sessions.
• Configure Atlassian Rovo AI agents and automation rules.
• Write and maintain automation rules using Jira's native Automation engine and JavaScript.
• Support testing cycles for platform changes and migrations.
• Participate in Agile ceremonies (sprint planning, retrospectives, standups).
• Keep system configurations, runbooks, and knowledge base articles up to date.
• Participate in the on-call rotation, respond to Atlassian platform incidents.
• Identify and reduce technical debt over time.
• Participate in hiring and onboarding, delivering clear and timely feedback on candidates.

Benefits

• Reasonable accommodations throughout the recruitment process for applicants with disabilities.
• Commitment to working with the broadest talent pool possible.