[Hiring] Staff Site Reliability Engineer @Filevine

Role Description

As a Staff Site Reliability Engineer at Filevine, you are the senior technical authority on the SRE team and a strategic partner to engineering leadership. You don’t just maintain systems — you shape engineering culture, define the technical standard for how Filevine runs in production, and bridge the gap between high-level business goals and robust, internet-scale technical execution. You bring a forward-looking perspective — actively shaping how AI and machine learning drive the future of reliability practice.

• You own the roadmap across two critical SRE domains — Observability & Alerting and Platform Infrastructure.
• You are accountable for ensuring the team solves reliability problems permanently rather than absorbing them as toil.
• You operate as the senior IC counterpart to the Engineering Manager: technical correctness lives with you.
• You partner with the Reliability Architect and engineering leadership on significant technical decisions.
• You mentor engineers across experience levels and influence reliability strategy across the broader organization.
• You are the senior technical voice responsible for ensuring that uptime, incident response, and every production change meet the operational standard the business demands.
• This role does not participate in on-call rotation, but you are deeply invested in the engineers who do — shaping the on-call strategy, tooling, and culture that make production support sustainable and effective.

Qualifications

• 12+ years of experience in software engineering, infrastructure, platform engineering, or SRE, including 6+ years in SRE and 3+ years leading complex, cross-functional technical initiatives for distributed production systems.
• Expert-level depth in observability and platform infrastructure, with broad expertise in incident response, capacity planning, automation, and reliability engineering.
• Advanced experience with a major container-orchestration platform, preferably Kubernetes, and an observability platform such as New Relic, Datadog, or equivalent.
• Strong software-engineering ability in Python, Go, Bash, or another general-purpose language, with experience building production tooling, automation, or platform capabilities.
• Proven ability to mentor engineers and communicate technical risk clearly to engineering, product, and executive audiences.
• Experience in a regulated environment such as FedRAMP, CJIS, HIPAA, SOC 2, or PCI is strongly preferred.

Requirements

• Define and execute the technical strategy for Observability & Alerting, Platform Infrastructure, and operational excellence.
• Lead the evolution of reliable, scalable, secure, and efficient cloud platforms and distributed systems.
• Champion SLIs, SLOs, error budgets, capacity planning, operational readiness, and automation across the service lifecycle.
• Lead the organization through complex production incidents and turn post-incident learning into permanent engineering improvements.
• Build self-service platform capabilities that reduce toil, improve engineering safety and velocity, and make every team more capable of owning their own reliability.
• Mentor engineers and serve as a trusted technical authority for long-term reliability and platform direction.

Benefits

• A dynamic, rapidly growing company, focused on helping organizations thrive.
• Medical, Dental, & Vision Insurance (for full-time employees).
• Competitive & Fair Pay.
• Maternity & paternity leave (for full-time employees).
• Short & long-term disability.
• Opportunity to learn from a dedicated leadership team.
• Top-of-the-line company swag.