[Hiring] Senior Site Reliability Engineer @Ophelia

Role Description

As a Senior Site Reliability Engineer (SE III) at Ophelia, you will be our dedicated reliability, availability, and performance hire, playing a key role in making the systems that support our mission of treating opioid use disorder through telehealth stable, observable, and fast. Your work will have a direct impact on patients, clinicians, and our ability to scale.

• Own and drive our system stability and availability initiative.
• Define and operationalize SLOs, build out logging, monitoring, and alerting.
• Partner closely with our head of IT on IAM hardening, secrets management, audit logging, and HIPAA/SOC 2 infrastructure controls.
• Be the directly responsible individual (DRI) for our mean time to recovery (MTTR) KPI.
• Level up the team's GCP and DevOps skills through documentation, runbooks, pairing, and code review.
• Use AI fluently in your workflow and help shape how the larger technology team uses it responsibly and effectively.

Qualifications

• 5+ years experience in engineering, including 3+ in a cloud infrastructure, DevOps, or SRE-focused role.
• Expert-level, hands-on GCP fluency, including serverless compute, Cloud Operations, IAM, and Firebase/Firestore.
• Expert in at least one language used for infrastructure automation (e.g., Python) and strong in shell scripting.
• Production operations experience, including participating in on-call, leading incident response, and writing postmortems.
• Quantitative fluency applied to production systems.
• Senior-level ownership and communication skills.
• Daily, hands-on use of AI tools in your own engineering work.

Requirements

• Comfortable reading and debugging TypeScript/Node.
• SQL for BigQuery and Log Analytics is a plus.
• Passionate about our mission to make evidence-based addiction treatment universally accessible.
• Background in a regulated industry, ideally healthcare.

Benefits

• Competitive medical, vision, and health insurance (many plans are fully covered for the employee).
• Start with 20 days (4 weeks) of PTO, increasing to 5 weeks after 2 years and 6 weeks after 5 years of tenure.
• 10 company holidays.
• Work From Home Stipend.
• 401k Contribution Platform.
• Additional benefits offered through our benefits provider such as life insurance, short and long term disability, financial wellness, virtual primary care, among others.