[Hiring] Splunk Developer @Trigent Software

Role Description

The Splunk Developer provides a high level of expertise in the development of Splunk dashboards to increase efficiency of the overall Support organization:

• Improve Mean Time to Detect (MTTD) and Quality of Service
• Monitoring dashboard must provide a simple overview of the health of the applications and business processes and trigger any relevant event management.
• Provide technical expertise and coaching on monitoring tools to build and Support teams
• Contribute or lead the elaboration of complex dashboards
• Contribute to the Observability initiative to ensure that:
  • Golden signals are properly identified and monitored
  • SLI are made available through relevant dashboards
• Provides support and advice to the Support Analysts and business regarding monitoring and automation
• Participates in monitoring and event management continuous improvement
• May contribute to the implementation of new IS solutions or new releases

Main Activities:

• Development activities:
  • Analyze requests and contribute to prioritization in critical situations, with user's representatives
  • Deals with request or escalates to specialists if needed
• Look to optimize and standardize the System
• Produce documentation relative to his contribution to the monitoring tools
• Continuous improvement:
  • Suggests improvements to the existing dashboards and the relative process
  • For each major incident or crisis, close the loop with support teams to improve or update relevant dashboards and events.
  • Monitor the usage of dashboard with the relevant KPI.
  • Identify with support teams the unused dashboards and perform a clean-up or an update if information is missing on the dashboard.

Qualifications

• 3-5 years of experience
• Location: Pune

Requirements

• Lean Agile Methodology
• Technical:
  • Splunk - Must
  • Gitlab
  • Scripting (Bash)
  • REST API (good to have)
  • Grafana (good to have)
• Soft:
  • English fluent
  • Autonomous
  • Ability to work and collaborate in multi-cultural and international environment
  • Teamwork
  • Good communication skills both written and verbal
  • Organized
  • Meticulous
  • Availability and Reactivity
  • Innovative mindset
• Secondary Skills:
  • Agile and lean methodology
  • Practice of Service Now ITSM tool
  • Understanding of ITIL process
• HR:
  • Candidate will have to work to allow a fair overlap with French working hours.
  • Must be available from 8 am CET to 1 pm CET