[Hiring] Specialist - Software Engineering @LTM

Role Description

The Adobe Commerce (Magento) Operations Manager is responsible for ensuring the stability, performance, scalability, and continuous improvement of enterprise-scale eCommerce platforms built on Adobe Commerce (Magento) for a global FMCG organization. This role leads platform operations, L2/L3 support, incident management, and optimization initiatives across B2B and B2C commerce ecosystems. The individual will work closely with global development, product, architecture, and business teams to deliver reliable and high-performing digital commerce experiences. Spanish language proficiency is required to support regional stakeholders and operational activities across Mexico and LATAM markets.

Key Responsibilities

• eCommerce Platform Operations
  • Own end-to-end operations of Adobe Commerce (Magento) platforms.
  • Ensure platform availability, reliability, and performance.
  • Manage B2B commerce platforms.
  • Headless storefronts and digital commerce experiences.
  • Oversee platform health, monitoring, alerting, and incident response activities.
• Incident & Support Management (L2/L3)
  • Lead incident resolution and problem management across the Magento ecosystem.
  • Manage escalations related to:
    • Catalog management.
    • Pricing issues.
    • Checkout and CMS functionality.
    • Integration failures (SAP, APIs, middleware).
  • Ensure adherence to SLAs and drive MTTR reduction initiatives.
  • Coordinate ticket resolution and stakeholder communications in both Spanish and English.
• Integration Ecosystem Management
  • Oversee integrations with:
    • SAP ERP (orders, pricing, inventory synchronization).
    • CRM and marketing platforms.
    • Cloud-based services and APIs.
  • Ensure seamless data flow and interoperability across the commerce ecosystem.
  • Support and troubleshoot REST and GraphQL-based integrations.
• Performance Optimization & Scalability
  • Drive performance tuning initiatives for high-traffic FMCG environments, promotional campaigns, and peak seasonal events.
  • Optimize:
    • Varnish caching.
    • Redis.
    • Elasticsearch.
    • Database performance.
  • Ensure platform readiness for global rollouts and peak-load scenarios.
• Release & Change Management
  • Lead release planning, production deployments, and change management activities.
  • Oversee:
    • Patch management.
    • Hotfix implementation.
    • Platform upgrades and enhancements.
  • Collaborate with DevOps teams to support CI/CD pipelines and automated deployment processes.
• Governance & Operational Excellence
  • Establish and maintain best practices for:
    • Incident management.
    • Change management.
    • Release governance.
    • Operational reporting and dashboards.
  • Drive continuous improvement initiatives to enhance platform stability, efficiency, and service quality.
• Stakeholder & Vendor Management
  • Serve as the primary operational point of contact for:
    • Regional business stakeholders across Mexico and LATAM.
    • Global architecture and development teams.
    • Third-party vendors and external partners.
  • Coordinate issue resolution, support activities, and enhancement initiatives.
  • Communicate effectively with business and technical stakeholders in Spanish and English.
• Team Leadership
  • Lead and mentor geographically distributed L1/L2 support teams.
  • Promote knowledge management, documentation, and ongoing training.
  • Foster a culture of accountability, collaboration, and operational excellence.

Qualifications

• Strong expertise in Adobe Commerce (Magento 2.x).
• Deep understanding of:
  • Magento B2B capabilities.
  • Company accounts.
  • Shared catalogs.
  • Pricing structures.
  • Bulk ordering features.
• Experience with:
  • Headless commerce architectures.
  • GraphQL APIs.
  • PWA solutions.
  • React-based storefronts.
• Strong hands-on experience with:
  • SAP integrations (orders, pricing, inventory).
  • REST APIs.
  • GraphQL APIs.
• Strong technical knowledge of:
  • PHP.
  • MySQL.
  • Elasticsearch.
  • Redis.
  • Varnish.

Requirements

• Proven experience managing production environments and business-critical incidents.
• Strong understanding of:
  • Monitoring and observability tools.
  • ITIL processes.
  • Incident management.
  • Problem management.
  • Change management.
• Experience with cloud environments:
  • Google Cloud Platform (GCP).
  • Microsoft Azure.
  • Amazon Web Services (AWS).
• Exposure to containerized and cloud-native architectures.

Language Requirements

• Spanish: Fluent (C1/C2 level).
• English: Professional working proficiency.

Preferred Qualifications

• Experience in FMCG and Retail eCommerce environments.
• Exposure to global, multi-region digital commerce platforms.
• Understanding of:
  • B2B commerce journeys.
  • B2C commerce journeys.
  • Omnichannel commerce operations.