[Hiring] Solutions Engineer @ON & UP HOLDINGS LLC

Role Description

The Solutions Engineer plays a hands-on role within the Solutions Engineering team, reporting to the Director of Solutions Engineering. This role bridges Sales, Product, Implementation, and Support to ensure Connect customer use cases are accurately scoped, technically validated, and successfully implemented.

• Serve as technical leads for assigned opportunities and implementations.
• Own data integrations, workflow automation, and warehouse connectivity.
• Work directly with clients and internal teams to design, configure, and deliver scalable solutions that meet customer specifications.
• Oversee multiple active projects and contribute to developing reusable frameworks and processes as the function scales.

Responsibilities

• Pre-Sales & Solution Design
  • Partner with Sales to identify customer-specific use cases and technical requirements.
  • Lead product demonstrations for prospective customers.
  • Participate in discovery sessions to assess system environments and data sources.
  • Document technical architectures and workflows as needed.
  • Support preparation of technical documentation and draft Statements of Work (SOWs).
• Implementation, Data Integration & Warehousing
  • Serve as the technical owner for customer onboarding.
  • Build or oversee execution of Connect functionality.
  • Oversee design of workflow automations using N8N or similar technologies.
  • Ensure accurate and timely setup of data pipelines, mapping, and warehouse connectivity.
  • Collaborate with Data Science and Engineering to validate data ingestion.
  • Troubleshoot and resolve technical issues during onboarding.
• Cross-Functional Collaboration
  • Work with Sales to ensure accurate technical scope and expectations.
  • Partner with Product and Customer Success to ensure effective implementation.
  • Communicate technical feedback and customer insights to the Product and Engineering teams.
  • Contribute to continuous improvement of Connect’s data integration and warehousing framework.
• Documentation, Enablement & Team Leadership
  • Maintain detailed notes on customer use cases and tech stack.
  • Own technical documentation, playbooks, and reusable templates.
  • Train Customer Success and Support on customer use cases and data flow structure.
  • Support the Director in defining and tracking team KPIs and technical standards.

Qualifications

• 2+ years of experience in Solutions Engineering, Sales Engineering, or Technical Consulting.
• Experience with SaaS data integration, APIs, workflow automation (N8N, Zapier, Make), and cloud data warehousing.
• Strong understanding of data structures, ETL processes, and customer data systems (CRM, DMS, website, inventory).
• Excellent problem-solving, project management, and client communication skills.

Requirements

• This is a remote position. We are hiring in the following states: OR, WA, CA, FL, ID, IN, IA, KY, MD, MA, MI, MN, NV, NJ, OH, PA, TN, TX, AZ, IL, CO, MI and NH.
• 25% travel in the field, including overnight travel.

Salary Range

• $85,000 - $140,000 OTE (base + performance pay)

Benefits

• Competitive salary and health benefits for eligible full-time employees.
• Additional benefits including 401k matching, and a subsidy for internet or cell phone.
• Generous PTO days, in addition to paid holidays that incorporate two days to honor and celebrate your heritage, culture, or traditions.
• Half Day Summer Fridays!
• A company actively working to dismantle bias in our hiring practices and foster cultural inclusivity.
• A fast-paced, team-driven culture that helps you grow your career with learning opportunities.