[Hiring] Solution Architect @SpotMe

Role Description

The Solution Architect at SpotMe/Onomi reports to the Solutions Director and ensures seamless integration of SpotMe/Onomi within large enterprise ecosystems. This role acts as both a customer-facing presales engineer and a post-sales integration leader, bridging business needs and technical execution.

• 20% Presales support & customer-facing architecture design
  • Partner with Sales to position Onomi’s capabilities, validate technical feasibility with customers, deliver technical presentations, and support RFP responses.
  • Lead customer discovery sessions to capture requirements, identify integration touchpoints, and translate them into high-level architectures.
  • Build trust with enterprise stakeholders by articulating the value, feasibility, and compliance of proposed solutions.
• 60% Post-sales solution design & implementation support
  • Produce detailed solution architecture documents, covering data flows, integration methods - APIs 2.0, SSO, internal connectors (Salesforce, Veeva apps etc…) and deliver iPaaS custom integrations setup.
  • Work alongside the Program Manager in delivering new and innovative solutions to customers in a data-centric environment.
  • Collaborate with internal teams building Product integration features to completion.
  • Ensure solutions meet both technical and business requirements through close collaboration with SpotMe Program Managers, customers, and partners.
• 20% Post-integration support & product feedback
  • Act as escalation point for complex integration issues, working with engineering to resolve within SLA.
  • Capture lessons learned from enterprise projects and feed structured insights back to Product for roadmap prioritization.
  • Contribute to process improvements, templates, and best practices that raise integration quality and reduce recurring issues.
  • Actively maintain up-to-date technical documentation for enterprise customer solutions as they are implemented or updated.

Qualifications

• Integration & technical expertise
  • Solution Architect, Presales Engineer, or Integration Consultant roles (SaaS preferred) who worked in commercial/marketing applications: CRM, marketing automation.
  • Strong technical foundation with hands-on experience in building integrations: REST APIs, JSON, SSO, ETL, iPaaS (e.g., Mulesoft, Workato).
  • Salesforce and/or Veeva integration expertise in life sciences/pharma is a strong plus: REST API, Apex, SOQL queries.
• Business & industry acumen
  • Understanding of pharma compliance aspects: data privacy, consent, audit requirements, and compliance with field force usage is a plus.
  • Customer focused and solution-oriented, the ability to articulate technical concepts and their value in business outcomes.
  • Ability to translate enterprise requirements and compliance constraints into scalable technical integration design and product improvements.
• Customer-facing & communication skills
  • Proven experience in customer-facing technical roles: confident presenting, pitching, and negotiating with enterprise stakeholders.
  • Skilled at simplifying complex technical concepts and presenting them clearly to C-level and enterprise architects.
  • Experience running workshops to uncover business drivers, technical requirements, and integration challenges.
  • Ability to tailor demos and prototypes to resonate with different customer personas.
• Languages
  • Fluent in English (written and spoken); other languages are an asset.

Requirements

• Within 3 Months
  • Get trained on the Onomi platform product and features, data model and administration.
  • Understand a typical user journey and system flows for the various Onomi Use cases managed through our platform.
  • Familiarize yourself with life sciences CRM systems (Salesforce, Veeva, IQVIA, etc.), their common data models and integration requirements.
  • Shadow experienced Solution Architects to learn SpotMe/Onomi’s integration ecosystem and practices.
  • Gain familiarity with the general methodology and various internal and external output needs.
  • Lead presales calls independently and draft first Design Document for a customer integration project.
  • Successfully support sales in responding to at least one RFP.
• Within 6 Months
  • Deliver and own enterprise integration projects end-to-end, from scoping to Integration Acceptance Testing (IAT) without supervision.
  • Provide first-line API 2.0 support to enterprise customers within SLA.
  • Build strong partnerships with Product & Engineering by documenting gaps, bugs, or enhancement requests.
• Within 12 Months
  • Be recognized by Sales as a trusted presales partner, capable of influencing customer technical decisions.
  • Build and deliver architecture landscape evolution plans for enterprise customers.
  • Be the go-to person for feasibility assessments and customer integrations.

Benefits

• SpotMe recruits, compensates, and promotes regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, parental status, or veteran status.