[Hiring] Solution Architect @Docusign

Role Description

The Docusign Professional Services team leads the end-to-end implementation and integration of the Docusign Intelligent Agreement Management (IAM) platform. As a Solution Architect (SA), you will serve as a trusted technical and business expert, driving complex customer implementations from initial design to final deployment. You will bridge the gap between technical scalability and business goals, designing robust solutions that meet clients' immediate needs while supporting long-term growth. This remote position requires exceptional communication skills, strong technical acumen, and the ability to collaborate effectively across internal teams (Product, Sales, Customer Success, Support) and external client leadership.

This position is an individual contributor role reporting to the Senior Manager, Regional Delivery.

Responsibilities

• Lead end-to-end technical implementations of Docusign IAM, serving as the subject matter expert on solution design, configuration, network/data security, and scalability.
• Provide architectural guidance on integration strategies, web applications, and customer system environments to align with their long-term IAM roadmap.
• Guide project teams on deployment best practices, code/configuration reviews, and the adoption of new release features.
• Review and optimize existing customer/partner implementations, troubleshooting complex issues to bring at-risk projects back to health.
• Establish trusted advisor relationships with enterprise customer administrators, Centers of Excellence (CoE), and executive stakeholders.
• Translate complex business requirements into clear technical designs, anticipating future needs and managing client expectations.
• Lead project escalations and provide time-critical, sustainable technical solutions to ensure successful adoption, renewal, and account growth.
• Partner with Sales and Pre-Sales teams to assist with scoping, technical estimation, and solution design for medium-to-complex engagements.
• Collaborate closely with Project Managers to ensure projects stay on schedule, within scope, and on budget.
• Serve as the Professional Services voice in long-range product feedback loops, partnering with Product Management to influence product roadmaps.
• Deliver against key metrics including utilization, customer satisfaction (CSAT), and engagement profitability.
• Establish, document, and share implementation best practices across the Professional Services team.
• Mentor team members on technical deliverables, configuration standards, and professional development paths.

Job Designation

Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time. Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

Qualifications

• Bachelor’s degree in Business, Computer Science, Information Systems, Engineering, or equivalent practical experience.
• 8+ years of experience working directly with enterprise clients to gather requirements and deliver high-impact technical solutions.
• Experience in software/SaaS consulting, solution architecture, or technical implementation leadership.
• Experience with enterprise integration tools, ETL, and web application development.
• Experience in development and integration using languages/frameworks such as C#, Java, HTML, CSS, JavaScript, jQuery, SQL, and REST/SOAP web services.
• Fluency in German and English.

Preferred Qualifications

• Proven experience with Contract Lifecycle Management (CLM), document/content management systems, and Business Process Management (BPM) software (e.g., Salesforce, SharePoint, Documentum, Pega, K2).
• Deep understanding of data management platforms, XML/XPath, or structured data schemas.
• Background in management consulting with a proven track record of guiding C-suite and VP-level executives through technical change management.
• Experience delivering solutions in Financial Services, Tech, Telecom, Healthcare, Real Estate, Insurance, or the Public Sector.
• Fluency in Italian.

Benefits

• Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work.
• We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life.
• You will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at [email protected].

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at [email protected] for assistance.

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