[Hiring] Software Engineer @Twilio

Role Description

Join the team as Twilio’s next Software Engineer (L3). The Compliance Experiences team sits at the heart of the Twilio platform, owning two critical domains: Phone Numbers and Compliance (KYC).

In 2026, "getting a phone number" is no longer a simple API call; it requires sophisticated orchestration across global phone number inventory, real-time identity verification, regulatory compliance, and operational tooling at massive scale.

Twilio’s KYC Platform enables customers to securely provision and operate communication services globally while navigating complex, constantly evolving regulatory requirements. As a Software Engineer (L3), you will be a key technical contributor driving the feature design, execution, and operational health of platform services that process millions of requests.

You will:

• Build scalable, high-performance solutions while working closely with engineering partners across Twilio.
• Own end-to-end feature delivery, author technical specs, and build robust APIs, microservices, and tooling relied on by cross-functional stakeholders.
• Embrace AI-driven development workflows, using LLMs and agentic tools to accelerate code generation, expand automated test coverage, and translate complex business and regulatory requirements into executable logic.

Responsibilities

• DRAW THE OWL: Contribute significantly to the architecture and long-term technical roadmap for the Phone Numbers Platform, transitioning legacy systems into a modern, distributed microservices architecture that supports global scale.
• ACCELERATE WITH AI: Lead by example in using AI coding assistants to automate boilerplate, generate exhaustive test suites, and perform rapid prototyping.
• BE AN OWNER: Drive technical excellence in the team, making critical architectural decisions that balance rapid feature innovation with world-class reliability and security.
• WEAR THE CUSTOMER’S SHOES: Partner with Product Managers to translate complex global telecommunications regulations and customer needs into elegant, developer-first APIs and application workflows.
• EMPOWER OTHERS: Mentor and uplift junior and mid-level engineers. Foster a culture of technical curiosity, ownership, and continuous learning.
• RUTHLESSLY PRIORITIZE: Identify and mitigate technical risks early and lead the team through complex production incidents with a focus on long-term remediation.
• WRITE IT DOWN: Articulate technical designs and system trade-offs clearly to your team and cross-functional partners through high-quality design documents, RFCs, and collaborative discussions.

Qualifications

• 5+ years of experience designing and developing highly available, high-scale, secure, mission-critical cloud-native enterprise distributed systems.
• Strong proficiency in Java or Python with solid knowledge of AWS ecosystems (Lambda, EKS, DynamoDB, Kafka).
• Hands-on experience with cloud-native infrastructure (AWS preferred), microservices patterns, and building highly resilient systems.
• Practical experience using AI tools (e.g., Copilot, Claude, Cursor) to accelerate software delivery.
• Experience building and maintaining high-volume public-facing APIs with a focus on developer experience.
• Experience with high-throughput data processing and storage solutions (SQL/NoSQL, Redis, Kafka, or Spark).
• Familiarity with Kubernetes, Terraform, and modern CI/CD paradigms.
• Demonstrated ability to influence technical decisions within your team through strong communication and technical credibility.

Desired

• Experience building "internal platforms" that enable other developer teams to move faster.
• Experience building or integrating AI agents into internal developer platforms or automated ops workflows.

Location

This role will be remote, and based in India (Karnataka, Tamil Nadu, Telangana State, Maharashtra, and New Delhi).

Travel

You may be required to travel occasionally to participate in project or team in-person meetings.

Benefits

• Competitive pay
• Generous time off
• Ample parental and wellness leave
• Healthcare
• A retirement savings program
• And much more