[Hiring] Software Engineer @Genesys

Role Description

Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data, and AI to help organizations deliver more personalized service, improve operational efficiency, and build stronger customer relationships.

Help build, support, and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

At Genesys, we've built the best cloud-based Customer Experience (CX) service offerings ever. It was built from the ground-up in the cloud and handles millions of interactions per day. We have hundreds of services deployed across global environments, and we push out dozens of product builds per day using a top-notch CI/CD pipeline.

You will help provide delivering software and solutions to various Genesys Cloud Service teams. As a global enterprise company, we have hundreds of microservices and tools and the operational overhead of manually making infrastructure changes does not scale. Your role will be to automate these tasks and make the individual services teams more efficient and feature focused. This team will build features to enhance the customer onboarding experience. You will coordinate closely with individual service teams to deliver solutions.

As a software engineer, you will be responsible for day-to-day development and maintenance of features. This role isn't building HTML templates or simple single-page sites. You will be creating automation that will help roll changes out across hundreds of complex service teams.

To be successful, you need to have a strong understanding of modern programming languages like Golang (or Java), various SDKs, and REST API solutions. We need people who are strong problem solvers, who have an operational and developer operations mindset that want to make other teams more efficient. You need to be curious and keep abreast of new tools and technology. Being resourceful and detail-oriented is also a key to success on our team.

Qualifications

• 3-5 years of experience in a language like Java, .NET, or Golang.
• Experience with Angular, Vue, Node, or React is a plus.
• Experience building backend REST APIs, ideally using Java, Golang, or Kotlin.
• Strong communication skills.
• Experience building AI-powered automation and agentic workflows using LLMs, coding agents, or orchestration frameworks.

Requirements

• Willingness to provide technical guidance and leadership on projects across multiple technical teams.
• Ability to step in and help find solutions to complex challenges.

Benefits

• Build, support, and operate AI-powered technology used by more than 8,000 organizations worldwide.
• Flexible ways of working designed to help people do their best work.
• Build future-ready skills through mentorship, learning programs, leadership development, and education support.
• Benefits include paid volunteer time, August Free Fridays, well-being resources, and regionally tailored programs for employees and their families.
• Genesys is Great Place to Work® certified in 17 countries, with 94% of employees proud to tell others they work at Genesys.