[Hiring] ServiceNow Technical Consultant @TTEC Digital

Role Description

TTEC Digital seeks a ServiceNow Technical Consultant to join our growing ServiceNow practice area. This is a 100% remote opportunity. Candidates must be willing to interview and work in US-based time zones for this full-time opportunity.

As a ServiceNow Technical Consultant, you will be responsible for designing, developing, implementing, and supporting ServiceNow solutions that meet our clients' business needs. This role combines hands-on ServiceNow development with solution consulting, implementation, and customer engagement responsibilities.

What You Will Be Doing:

• Design, develop, configure, and implement solutions on the ServiceNow platform.
• Analyze business requirements and translate them into scalable technical solutions.
• Configure and customize ServiceNow applications, workflows, business rules, UI policies, client scripts, and ACLs.
• Develop integrations between ServiceNow and third-party platforms using REST, SOAP, APIs, and web services.
• Collaborate with clients and stakeholders to gather requirements, provide technical recommendations, and define best practices.
• Support implementations across ServiceNow modules including ITSM, ITOM, HRSD, CSM, FSM, and related solutions.
• Perform unit testing, support UAT activities, and troubleshoot production issues.
• Create and maintain technical documentation, solution designs, and process workflows.
• Provide ongoing support, maintenance, and optimization of ServiceNow applications.
• Stay current with ServiceNow releases, capabilities, and industry best practices.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• 3+ years of hands-on ServiceNow experience.
• Proven experience designing, developing, and implementing ServiceNow solutions.
• Strong knowledge of ServiceNow development best practices, architecture, and platform capabilities.
• Proficiency in JavaScript, HTML, CSS, and ServiceNow scripting.
• Experience with ServiceNow integrations, including REST APIs, SOAP services, and web services.
• Strong problem-solving, communication, and stakeholder management skills.
• Ability to work directly with clients and translate business requirements into technical solutions.
• Knowledge of ITIL processes and service management concepts preferred.

Requirements

• ServiceNow Certified System Administrator (CSA) preferred.
• ServiceNow Certified Application Developer (CAD) and/or Certified Implementation Specialist (CIS) highly desirable.

Preferred Qualifications

• Experience with Customer Service Management (CSM), ITSM, ITOM, HRSD, FSM, or other ServiceNow modules.
• Experience with contact center and CX technologies such as Genesys, NICE CXone, Amazon Connect, Salesforce, Microsoft Dynamics, or Cisco platforms.
• Experience with CTI, IVR, and enterprise application integrations.
• Familiarity with Agile/Scrum delivery methodologies.