[Hiring] Principal ServiceNow Solutions Consultant @RGP

Role Description

RGP is currently seeking a Principal ServiceNow Solutions Consultant to join our fast-growing ServiceNow Practice team. This role serves as a senior leader responsible for pre-sales solutioning, proposal development, and strategic advisory delivery across enterprise ServiceNow engagements. The Principal Solutions Consultant leads end-to-end pursuit development including:

• Statement of Work (SOW) definition
• Resource modeling
• Delivery scheduling
• Financial cost development

This role also maintains up to 50% billable utilization supporting strategic advisory engagements for ServiceNow platform transformation.

What You Will Work On

• Pre-Sales Leadership and Solutioning:
  • Lead end-to-end solutioning across strategic pursuits and enterprise deals
  • Develop Statements of Work (SOW), scope, assumptions, and deliverables
  • Create resource plans, staffing models, and delivery schedules
  • Develop ROM estimates, financial models, and pricing strategies
  • Partner with business development to shape and close opportunities
  • Lead client workshops, solution reviews, and executive presentations
• Strategic Advisory (Up to 50% Billable):
  • Advise clients on ServiceNow platform strategy and roadmap
  • Lead platform assessments and maturity evaluations
  • Define governance models and operating frameworks
  • Guide value realization and KPI alignment
• Practice Leadership:
  • Develop reusable proposal assets, SOW templates, and estimation models
  • Mentor consultants and solution architects
  • Contribute to offerings and go-to-market strategy
  • Drive continuous improvement across pre-sales and delivery practices

Qualifications

• 10+ years of ServiceNow consulting or advisory experience
• 5+ years of pre-sales solutioning and proposal development experience
• Strong experience with SOW development, staffing models, and financial modeling
• Experience supporting large, complex enterprise pursuits
• Experience advising executive stakeholders

Certifications Preferred

• CSA – Certified ServiceNow Administrator
• CIS – ITSM, CSM, HRSD, ITOM
• CMA or CTA preferred

Consulting Skills

• Proven team player and team builder
• Demonstrated ability to influence and consult with executive stakeholders
• Strong interpersonal skills and customer-centric mindset
• Excellent oral and written communication skills
• Strong attention to detail and problem-solving skills
• Ability to understand business needs and define technical solutions

Key Performance Indicators

• Pre-sales win rate and revenue contribution
• Quality and accuracy of SOWs and estimates
• Client satisfaction and advisory impact
• Billable utilization (~50%)

What You Can Expect

• An inspirational place for you to do your best work, be engaged in meaningful ways, and continually develop the skills, competencies and qualities that set our team apart.
• Compensation commensurate with your qualifications, experience, and other factors, including geographic location, market and operational factors.
• Total Rewards based on eligibility include:
  • Medical, Dental, Vision
  • Life Insurance
  • Disability Insurance
  • 401(k) Savings Plan
  • Employee Stock Purchase Plan
  • Professional Development Program
  • Paid Time Off
  • Paid Holidays
  • Paid Sick Time (in geographies where legally required)

Company Description

At RGP, we're creating a future where businesses produce their best work without constraints. We've built a global network of over 2,600 experts across four regions, providing a comprehensive suite of solutions across on-demand talent, next-generation consulting, and outsourced services to support organizations at every stage of their growth journey. Trusted by Fortune 100 companies and emerging disruptors alike, we challenge conventional ways of working, drive growth, and pave the way for long-term success through bold innovation and fearless collaboration.

RGP is proud to be an Equal Opportunity Employer and committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, physical or mental disability, genetic information, veteran status, or any other legally protected trait and encourage all applicants to apply.