[Hiring] ServiceNow Technical Architect @Nexiva

Role Description

The primary role of the Technical Architect is to define, design, and govern the overall ServiceNow solution architecture. This role partners with customers to understand business and technical requirements, ensuring scalable, secure, and high-performing platform solutions aligned with enterprise standards.

Qualifications

• Bachelor's degree in computer science, Management Information Systems, Engineering or related discipline
• 8–10+ years of overall IT experience, with a strong focus on application hosting, solution architecture, and design
• At least 5 years of ServiceNow Subject Matter Expertise (SME), including solution design and platform architecture

Requirements

• ServiceNow CSDM, CMDB, ITSM, Integrations, Workshops
• Experience delivering innovative and effective solutions to complex business challenges, with a strong understanding of IT Service Management (ITIL) processes, metrics, and KPIs
• Solid understanding of modern web technologies, including HTML, CSS, XML, and JavaScript/AJAX
• Strong experience in designing and supporting third-party integrations with the ServiceNow platform using REST, SOAP, SFTP, MID Server, and related technologies
• Demonstrated knowledge of enterprise technical components such as LDAP, SSO, SSL, and other security/infrastructure technologies
• Strong collaboration, communication, and stakeholder engagement skills
• Proven ability to work effectively within cross-functional teams and contribute to a high-performance delivery environment

Preferred Skills

• ServiceNow knowledge in 3 or more of the following product lines:
• CSM (Customer Service Management)
• EA (Enterprise Architecture – formerly APM)
• FSM (Field Service Management)
• GRC (Risk and Compliance)
• TPRM (Third-Party Risk Management)
• BCM (Business Continuity Management)
• ESG (Environmental, Social, and Governance Management)
• HRSD (HR Service Delivery)
• ITAM (IT Asset Management)
• ITOM (IT Operations Management)
• ITSM (IT Service Management)
• LCO (Legal and Contract Operations)
• NI (Now Intelligence)
• SO (Security Operations)
• SP (Service Provider)
• SPO (Sourcing and Procurement Operations)
• APO (Accounts Payable Operations)
• SLO (Supplier Lifecycle Operations)
• FCM (Finance Case Management)
• SPM (Strategic Portfolio Management)
• WHS (Workplace and Health & Safety)
• AI (Now Assist, AI Agent, and Agentic Workflow)
• AI Control Tower

Certifications

• ITIL v2 or V3 Foundations
• CSA
• ITSM
• ITOM (Discovery Implementation Specialist and CMDB)
• ITAM (HAM & SAM)
• Any other, will be a plus (HRSD, CAD, VR, SO, IRM, GRC etc.)